Growth-Driven Customer Success Executive (Commercial)

Law Business Research Limited; City of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading research firm in London is seeking a Customer Success Executive to enhance customer satisfaction and retention. This role involves developing client relationships, onboarding new accounts, and collaborating across teams to drive product engagement. The ideal candidate will have strong communication skills and a proactive approach to client engagement. Opportunities for professional growth and a variety of employee benefits are offered, including a wellbeing allowance and private healthcare.

Benefits

Eye care

Employee Assistance Programme

A day off for your birthday

Pension contributions

Life assurance

Cycle to work scheme

Season ticket loan

Annual wellbeing allowance

Puregym access

Company socials

Access to Employee Affinity Networks

Mentoring scheme

Volunteering Day

Mortgage Advice

Work from anywhere (2 weeks)

Generous parental leave

Qualifications

• Ability to communicate effectively on the phone, by email, and in person to stakeholders at all levels.
• Proactive client engagement and self-motivated approach.
• Problem-solving skills with excellent attention to detail.

Responsibilities

• Develop a deep understanding of clients' businesses, strategies, and objectives.
• Deliver impactful training sessions and provide demo support.
• Build relationships with stakeholders across different departments.
• Onboard new accounts ensuring they see value in products.
• Manage the delivery of client usage reports to assess account health.

Skills

Effective communication

Proactive client engagement

Problem solving

Self-motivated

Attention to detail

Organizational skills

Ability to work independently

Adaptability

Active learner

Job description

A leading research firm in London is seeking a Customer Success Executive to enhance customer satisfaction and retention. This role involves developing client relationships, onboarding new accounts, and collaborating across teams to drive product engagement. The ideal candidate will have strong communication skills and a proactive approach to client engagement. Opportunities for professional growth and a variety of employee benefits are offered, including a wellbeing allowance and private healthcare.