Group Insurance & Claims Administrator

Associated British Ports; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading ports operator is seeking a Group Insurance and Claims Administrator to support the claims function efficiently. The candidate will provide administrative support, manage claims, and collaborate with internal teams. Strong organizational skills and proficiency in Microsoft Office are essential. This full-time position offers a competitive salary and benefits package, including private healthcare and hybrid work opportunities.

Benefits

Contributory pension starting from 3% contribution with 5% company match

Private healthcare

Employee Assistance Program

Discounts and cashback offers from retailers

Qualifications

• Strong administrative experience is essential.
• Comfortable taking ownership of tasks and working independently.
• Driving licence is ideal but not mandatory.

Responsibilities

• Provide administrative support to the Insurance and Claims team.
• Issue acknowledgment emails to stakeholders.
• Enter First Notification of Loss (FNOL) claims into the system.
• Update spreadsheets and chase outstanding documentation.

Skills

Organisational skills

Communication skills

Proficiency in Microsoft Office

Attention to detail

Education

GCSE Level 4 or above in Maths and English

Job description

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

Why should you work for ABP?

• Have the chance to make a difference in a business critical to UK trade.
• Work within an exciting, innovative, growing business.
• You can thrive in an inclusive environment where every individual can be themselves and feel respected
• Receive a competitive salary and benefits package
• Get support for training, personal development, and further education
• Benefit from support and engagement through dedicated management and leadership

We are looking for a Group Insurance and Claims Administrator to join our team. This is a fantastic opportunity for someone with strong administrative skills who enjoys working in a structured, detail-oriented environment.

You’ll play a key role in supporting the Group Insurance and Claims function, ensuring claims are managed efficiently and accurately. From setting up files and updating spreadsheets to liaising with internal teams and external stakeholders, you’ll help keep everything running smoothly.

What You’ll Be Doing

• Provide administrative support to the Insurance and Claims team in the daily management of claims.
• Issue acknowledgment emails to stakeholders and third parties.
• Enter First Notification of Loss (FNOL) claims into the claims management system.
• Upload emails and documents to the system and maintain diary reminders.
• Update spreadsheets and chase outstanding documentation.
• Assist with insurance tasks such as payment of premiums, certificate requests, and vehicle insurance list management.
• Support insurance and claims projects as directed.
• Carry out ad-hoc duties as requested by the Group Insurance and Claims Manager or Specialist.
• Strong administrative experience – this is essential.
• Insurance or claims experience is not required (training will be provided), but previous exposure is a bonus.
• Ability to demonstrate excellent organisation and follow-through skills.
• Comfortable taking ownership of tasks and working independently.
• Willingness to travel occasionally to other ports (e.g., Immingham).
• Driving licence – ideal but not mandatory.

What We’re Looking For

• GCSE Level 4 or above in Maths and English.
• Proficiency in Microsoft Office.
• Excellent organisational skills and attention to detail.
• Confident verbal and written communication skills.
• Previous experience in an administrative role within insurance or claims.

This role is 37 hours per week, Monday to Friday between 8:00 am and 5:00 pm, and we offer hybrid working

We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.

Additional Information

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.