Graduate Customer Operations Manager - AI Commerce

Ecomtent; City of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A digital commerce agency is seeking a Graduate Customer Operations Manager to develop AI optimization strategies for Fortune 500 brands. The ideal candidate, a recent humanities graduate, will craft narratives for AI recommendations, analyze AI platforms, and collaborate with brand teams. This role offers a competitive salary, performance bonuses, and the chance to become an expert in a rapidly evolving field of AI-driven commerce. Located in London, the company promotes a remote-first culture.

Benefits

Exposure to C-suite executives

Rapid learning curve

Clear progression path

Performance bonuses

Remote-first culture

Qualifications

• Recent graduate or up to 2 years' experience.
• Self-starter who thrives in a fast-paced, evolving environment.

Responsibilities

• Develop and execute AI optimization strategies for Fortune 500 consumer brands.
• Create compelling narratives that resonate with both AI engines and human audiences.
• Analyze how different AI platforms interpret and surface product information.
• Experiment with cutting-edge AI tools to discover new optimization techniques.
• Collaborate with brand teams to translate complex products into AI-friendly frameworks.
• Build scalable processes for enterprise-level AI visibility programs.

Skills

Outstanding communication skills

Strong analytical mindset

Natural curiosity about AI

Ability to balance creativity with data-driven decision making

Education

Humanities degree from a Russell Group university

Tools

Experience with AI tools

Experience with e-commerce

Experience with digital marketing

Job description

Graduate Customer Operations Manager - AI Commerce

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About Azoma

We're at the forefront of the biggest shift in digital commerce since search engines. As AI platforms like ChatGPT, Amazon Rufus, and Walmart Sparky reshape how consumers discover products, we help the world's leading brands - including Mars, Unilever, P&G, Colgate dominate these new channels through Generative Engine Optimization (GEO).

The Opportunity

Join us as a Graduate Customer Operations Manager and help define how global brands communicate in the AI economy. You'll work at the intersection of AI technology and consumer psychology, crafting strategies that influence how artificial intelligence understands and recommends products to millions of consumers.

What You’ll Do

• Develop and execute AI optimization strategies for Fortune 500 consumer brands
• Create compelling narratives that resonate with both AI engines and human audiences
• Analyze how different AI platforms interpret and surface product information
• Experiment with cutting-edge AI tools to discover new optimization techniques
• Collaborate with brand teams to translate complex products into AI-friendly frameworks
• Build scalable processes for enterprise-level AI visibility programs
• Research emerging AI platforms and their impact on consumer discovery

We're Looking For

• Recent graduate or up to 2 years' experience
• Humanities degree from a Russell Group university (English, History, Philosophy, Languages, etc.)
• Outstanding communication skills - you can distill complex ideas into clear narratives
• Natural curiosity about AI and how language models work
• Strong analytical mindset with attention to detail
• Ability to balance creativity with data-driven decision making
• Self-starter who thrives in a fast-paced, evolving environment
• Bonus: Experience with AI tools, e-commerce, or digital marketing

Why This Role is Special

This isn't a typical graduate scheme. You'll be doing work that literally didn't exist 18 months ago, helping build the playbook for an entirely new industry. Your strategies will directly influence how billions of consumers discover products through AI.

What We Offer

• Direct exposure to C-suite executives at global brands
• Rapid learning curve in the hottest area of digital commerce
• Clear progression path in a high-growth company
• Competitive graduate salary with performance bonuses
• Remote-first culture with quarterly team meetups
• The chance to become an expert in a field that's just being born

Location

London Area, United Kingdom

Seniority Level

Internship

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Technology, Information and Media

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