Global CX & Support Leader

Paybyphone Ltd; Hatfield; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading technology company in Hatfield is seeking a Global Director, Customer Experience & Support to define and oversee the global CX strategy. The ideal candidate will have extensive experience in customer support, especially in fintech and cashless systems. This role is critical in ensuring a high-performing customer experience across markets, leveraging AI and technology to drive operational efficiency and satisfaction.

Benefits

Competitive salary

25 days annual leave plus public holidays

Pension scheme

Health and wellness programs

Significant career progression opportunities

Qualifications

• Strong experience in senior CX or service operations roles.
• Proven experience in customer experience transformation.
• Expertise in vendor management and governance frameworks.

Responsibilities

• Define and execute the global CX strategy.
• Manage outsourced support partners and ensure quality.
• Lead regional CX teams to maintain service standards.

Skills

Senior CX leadership experience

Experience in fintech or cashless systems

Stakeholder management

Knowledge of CX technologies

Experience with Salesforce products

Job description

A leading technology company in Hatfield is seeking a Global Director, Customer Experience & Support to define and oversee the global CX strategy. The ideal candidate will have extensive experience in customer support, especially in fintech and cashless systems. This role is critical in ensuring a high-performing customer experience across markets, leveraging AI and technology to drive operational efficiency and satisfaction.