Global Customer Service Advisor (Hybrid)

Hachette UK Limited; East Hagbourne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading book distribution company in the UK seeks a Customer Service Advisor to provide first-class service to its global clientele. The role includes responding to various customer inquiries, processing orders, and maintaining communication throughout the distribution process. Ideal candidates will have experience in customer service and a strong focus on building relationships. This position offers a hybrid working environment, extensive training, and numerous employee benefits including generous holidays and a pension plan.

Benefits

34 days annual holiday including Bank Holidays

Pension Plan and Life Assurance

Discounts on books published

Cycle to Work scheme

Free onsite parking

Employee Assistance Programme

Qualifications

• Proven experience in customer service or related fields is preferred.
• Ability to build strong relationships with clients and colleagues.
• Proactive approach towards customer satisfaction.

Responsibilities

• Respond to emails and telephone calls from customers.
• Process orders and coordinate deliveries.
• Liaise with customers and publishers to maintain relationships.

Skills

Customer service skills

Problem-solving skills

Communication skills

Job description

A leading book distribution company in the UK seeks a Customer Service Advisor to provide first-class service to its global clientele. The role includes responding to various customer inquiries, processing orders, and maintaining communication throughout the distribution process. Ideal candidates will have experience in customer service and a strong focus on building relationships. This position offers a hybrid working environment, extensive training, and numerous employee benefits including generous holidays and a pension plan.