Global Aerospace Aftermarket Account Manager

Prattwhitney; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading aerospace solutions company seeks a Customer Account Manager in Birmingham to manage key customer accounts and drive satisfaction. Responsibilities include defining communication strategies, resolving customer complaints, and supporting continuous improvement initiatives. Ideal candidates will possess strong interpersonal and communication skills, with proficiency in MS Office and a willingness to travel. Benefits include 25 days annual leave, a robust pension scheme, and professional development opportunities.

Benefits

25 days annual leave

Robust pension scheme

Health & Wellbeing Cash Plan

Private Medical Insurance

Flexible benefits including gym discounts

Qualifications

• Prior relevant customer interfacing experience required.
• Strong interpersonal skills for developing customer relationships.
• Proficient in MS Office applications.

Responsibilities

• Manage portfolio of Key Customers as a single point of contact.
• Implement communication plan for customers including reports and visits.
• Support customer satisfaction surveys and manage feedback.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

MS Office proficiency

Flexibility

Job description

A leading aerospace solutions company seeks a Customer Account Manager in Birmingham to manage key customer accounts and drive satisfaction. Responsibilities include defining communication strategies, resolving customer complaints, and supporting continuous improvement initiatives. Ideal candidates will possess strong interpersonal and communication skills, with proficiency in MS Office and a willingness to travel. Benefits include 25 days annual leave, a robust pension scheme, and professional development opportunities.