Global 2nd-Line Software Support Engineer (On-Call)

KION Group; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology leader based in Banbury is seeking a Software Support Engineer to join their dedicated support team. The successful candidate will provide 2nd level support, document service cases, and collaborate on software projects. Candidates should have a strong customer service orientation and experience in software/IT support. This role offers a full-time position with opportunities to travel for project requirements. A commitment to service excellence and an analytical approach are essential for success.

Qualifications

• Experience in a software/IT support role.
• High level of service and customer orientation.
• Willingness to travel for project needs.

Responsibilities

• Provide 2nd level support to customers.
• Document incoming service cases and solutions.
• Collaborate on software projects and support.

Skills

24/7 on-call support

Customer service orientation

Analytical skills

Software affinity

Logistics IT knowledge

Job description

A global technology leader based in Banbury is seeking a Software Support Engineer to join their dedicated support team. The successful candidate will provide 2nd level support, document service cases, and collaborate on software projects. Candidates should have a strong customer service orientation and experience in software/IT support. This role offers a full-time position with opportunities to travel for project requirements. A commitment to service excellence and an analytical approach are essential for success.