General Manager of Cafe and Events Venue - Rural Location

The Ideal Collection; Romsey; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality venue in Romsey is seeking a General Manager to elevate customer experiences while leading a motivated team. Responsibilities include maintaining high service standards, managing financial outcomes, and enhancing community engagement through events. The ideal candidate has a background in Venue Management, a track record of motivating teams, and a customer-centric approach. The position offers autonomy, performance bonuses, generous tips, and various staff benefits, promoting a supportive and fun work environment.

Benefits

Performance related bonus

28 days holiday

Free staff parking

Free meals

Friends and family discounts

Epic staff parties

Qualifications

• Proven track record in Venue Management.
• Ability to motivate and manage a flexible workforce.
• Confident in understanding and reacting to business numbers.

Responsibilities

• Lead a motivated team and enhance customer feedback.
• Maintain high levels of service and address trends.
• Pro-actively seek opportunities for community engagement.

Skills

Team leadership

Customer service excellence

Financial management

Event management

Community engagement

Job description

Kimbridge Barn, a rustic haven is the perfect blend of a charming cosy cafe and tea room with an award-winning wedding/events venue, set on the outskirts of Romsey.

We are renowned within the Community for delivering events which bring people together with delicious food and warm and welcoming service. Our events range from weddings, to outdoor cinemas and not forgetting our famous social events, where we turn the place from a barn into a cool Bar with a DJ and dancers!

What really makes Kimbridge special is our kind, supportive and collaborative team who make work feel more than just a job but a place you can expect to build connections, have fun and learn a lot along the way.

How we define success for a General Manager:

• A highly motivated and happy team, we believe our customer feedback goes hand in hand with the happiness of our people, but it takes an art to create this with a flexible work force, visible, out in front leadership across different shifts makes it happen
• Feedback scores across multiple channels which show consistency in a raised level of service, and pro-active action towards addressing trends which tell us change in approach is needed
• Highly confident in understanding the numbers and reacting to changes in business levels to protect the financial outcomes
• Pro-active in seeking out opportunities which will raise our profile within the Community through events and partnerships, our regulars know you by name and have confidence that you will ensure the venue is run well
• Build a strong sense of collaboration with the other venues across the group and bring fresh and new ideas to the table others can learn from

If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.

What you can expect from us as General Manager

• Trust and Autonomy for you to run this as your own business but with regular support and check ins with your operations manager
• Performance related bonus
• Fantastic tips – we believe every person should have an equal share
• Amazing supplier trips (The wine trips are the most fun)
• 28 days holiday, increasing after 3 years of service
• No expectations to work on Christmas or Boxing day
• Reduced evening work throughout winter
• Free staff parking
• Free food, no need to bring in a soggy Sandwich, we provide you a meal using the same ingredients and fresh local produce we use for our customers
• Friends and family discounts to enjoy in any of our 5 venues
• Epic staff parties
• Really quite lovely people, our business is completely devoid of corporateness – we want to do the right thing by you and people at a human level

If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.