FULL TIME RETAIL RELIEF ASSISTANT

Thecavanbakery; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail bakery is looking for a Retail Relief Assistant to cover staff absences across various locations. The ideal candidate will provide exceptional customer service, assist in daily operations, and maintain high standards of cleanliness. This role involves teamwork and flexibility, with shifts published in advance. Benefits include uniform provision, discounts, and holiday entitlement.

Benefits

Uniform provided

Company events

Cycle to work scheme

Free bread

50% off for employees

10% off at Eight on the River Cafe

Pension Scheme

A box of cakes on your birthday

Free meal provided every shift

Holiday entitlement of 28 days including bank holidays pro rata

Employee assistance 24/7 helpline

Qualifications

• Ability to provide excellent customer service in a busy environment.
• Experience in teamwork and ability to work well with others.
• Knowledge of hygiene and safety standards required for food handling.

Responsibilities

• Cover staff absences across various shops.
• Support daily operations while ensuring customer satisfaction.
• Maintain cleanliness and organization in the shop.

Skills

Customer service

Teamwork

Money handling

Hygiene standards

Communication

Job description

JOB DESCRIPTION: RETAIL RELIEF ASSISTANT

Travel to various shops according to company needs to cover staff days off and unplanned absences. This role would suit someone who likes variety. Your rostered shifts will be published two weeks in advance.

ROLE PURPOSE

To provide excellent customer service, support daily shop operations, and help maintain a clean, welcoming, and efficient retail environment. The Retail Assistant plays a key role in ensuring every customer leaves happy and the shop runs smoothly.

CUSTOMERS

• Provide consistently excellent customer service – our goal is for every customer to leave our shops satisfied every time.
• Acknowledge every customer immediately – be friendly, helpful, and smile.
• Pass any customer concerns or queries to your Retail Manager promptly.
• Aim to answer the phone within four rings.
• Build a positive sense of community with customers both inside and outside the shop.

TEAMWORK

• Support the team with a variety of tasks including:
  • Serving customers and selling freshly baked products.
  • Preparing sandwich fillings and checking in goods (when required).
  • Displaying products attractively and ensuring price tickets are in place.
  • Washing up, cleaning counters and shelves, sweeping, and restocking displays (from the drinks fridge to the crisp basket).
  • Making up boxes, filling bag hooks, and keeping all areas clean, tidy, and hygienic.
• Demonstrate a positive attitude – be responsible, conscientious, professional, cooperative, cheerful, polite, motivated, and proactive.
• Take pride in your work and set a good example for others.

MONEY HANDLING

• Handle money responsibly and accurately to maintain consistent till accuracy.
• Maintain appropriate levels of change in the till.
• Follow all security procedures to ensure money, keys, and premises are kept safe.
• Accurately count and reconcile money daily before banking.

PRODUCTS

• Learn all product names and till categories.
• Ensure all goods are correctly priced and clearly ticketed.
• Rotate stock regularly and maintain freshness.
• Ensure no stale or poor-quality goods are sold.
• Manage waste responsibly and minimise product loss.
• Display goods to their best advantage under your Manager’s guidance.
• Promote daily offers and upsell additional products, including hot drinks.
• Suggest ideas for new product lines or promotional opportunities.

ADMINISTRATION & PROCEDURES

• Keep up to date with ordering paperwork and delivery records.
• Meet all required food safety standards.
• Complete daily temperature checks accurately.

CLEANLINESS & HYGIENE

• Follow all basic food hygiene and safety rules.
• Assist with cleaning tasks in both the shop and kitchen areas.
• Maintain high standards of personal hygiene and appearance – always look neat and presentable.

Overall Purpose

To provide excellent customer service, support your team, and uphold high standards of cleanliness, quality, and professionalism throughout the shop.

Benefits;

• Uniform provided
• Company events
• Cycle to work scheme
• Free bread
• 50% off for employees
• 10% off at Eight on the River Cafe
• Pension Scheme
• A box of cakes on your birthday
• Free meal provided every shift
• Holiday entitlement of 28 days including bank holidays pro rata
• Employee assistance 24/7 helpline offering free confidential advice and support

Inclusion & Diversity

At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey.