Full Time Customer Care - Springkerse, Stirling

McDonald's; Stirling; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global fast-food chain in Stirling is looking for a Customer Care Assistant to enhance the customer experience. The ideal candidate will be friendly and able to maintain communication with customers effectively while ensuring cleanliness and a welcoming atmosphere. Responsibilities include assisting customers, organizing events for children, and maintaining high energy in a fast-paced environment. This role offers various benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Friendly, welcoming, courteous and helpful behavior.
• Ability to connect with customers and make them feel valued.
• Capability to maintain high energy levels while working efficiently.

Responsibilities

• Ensure the dining area and toilets are clean.
• Create a warm and welcoming atmosphere for customers.
• Handle customers’ specific needs effectively.

Skills

Effective communication skills

Team collaboration

Customer service orientation

Job description

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Qualifications

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• and much more...........