Frontline Train Manager — Safe Journeys & Exceptional Service

First Group; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK railway company is seeking a Train Manager to join Great Western Railway. In this role, you will provide exceptional customer service to passengers, manage the safety and operation of the train, and ensure a pleasant environment on board. We seek candidates with excellent communication skills and previous customer service experience. The position requires a proactive attitude and flexibility to work various shifts, including weekends. Full training is provided to set you up for success in this vital role.

Benefits

Health Cash Plan

Gym discounts

Free GWR Travel pass

Pension

Retail discounts

Qualifications

• Applicants must be 18 or over and live within 60 minutes of the station.
• Medical clearance, including hearing and vision tests, is required.
• Previous front-line customer service experience is desirable.

Responsibilities

• Provide friendly and professional customer service.
• Manage the safety and operation of the train.
• Check and sell tickets, maintaining a safe environment.

Skills

Excellent communication

Customer service skills

Calm under pressure

Flexibility to work shifts

Job description

A leading UK railway company is seeking a Train Manager to join Great Western Railway. In this role, you will provide exceptional customer service to passengers, manage the safety and operation of the train, and ensure a pleasant environment on board. We seek candidates with excellent communication skills and previous customer service experience. The position requires a proactive attitude and flexibility to work various shifts, including weekends. Full training is provided to set you up for success in this vital role.