Frontline IT Support Agent - On-Call

INZPIRE LTD; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading defense technology company is seeking an IT Support Service Agent to provide first-line technical support at their Farnborough site. In this role, you will be responsible for managing service requests and incidents while ensuring outstanding customer satisfaction. Ideal candidates will have at least 1 year of experience in an IT support role and be well-versed in Microsoft technologies. Benefits include competitive holiday allowance, matched pension contributions, and various health plans.

Benefits

Matched contribution pension scheme

Competitive holiday allowance

Health Cash Plan

Private Medical Insurance

Qualifications

• Experience with ITSM and remote support tools.
• Working knowledge of basic networking troubleshooting.
• ITIL Foundation v4 certification is desirable.

Responsibilities

• Provide first-line technical support via various channels.
• Log and prioritize incidents according to SLAs.
• Manage mobile device lifecycle and ensure secure handling.
• Document resolutions and contribute to knowledge base.
• Participate in an on-call support rota.

Skills

Excellent communication skills

Troubleshooting abilities

Customer-focused

Attention to detail

Ability to work independently

Education

1+ years in IT support role

Tools

Microsoft Windows

Office 365

ITSM tools (ServiceNow)

Job description

A leading defense technology company is seeking an IT Support Service Agent to provide first-line technical support at their Farnborough site. In this role, you will be responsible for managing service requests and incidents while ensuring outstanding customer satisfaction. Ideal candidates will have at least 1 year of experience in an IT support role and be well-versed in Microsoft technologies. Benefits include competitive holiday allowance, matched pension contributions, and various health plans.