Frontline Housing & Welfare Officer

Mears Group; Tees Valley; On-site; GBP 29,000; Full time

Job summary

A leading housing management organization is seeking a Resident Welfare Officer to provide frontline support for vulnerable individuals at risk of homelessness. The role involves managing a property portfolio, offering floating support, and ensuring access to essential resources. Candidates must demonstrate strong organizational and communication skills, possess a full UK Driving Licence, and have relevant experience in housing or welfare services. This full-time position offers a salary of up to £28,917 and various employee benefits, including annual leave and company perks.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Company Car for work and personal use

Qualifications

• Demonstrable experience in a similar role within housing, support, or welfare services is essential.
• A full UK Driving Licence is essential for travel between properties and appointments.
• Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations are required.

Responsibilities

• Manage your own diary and property portfolio.
• Maintain regular contact with service users through visits and calls.
• Assist with appointments and referrals.
• Help service users find and secure appropriate accommodation.
• Contribute to a front-line team supporting vulnerable individuals.

Skills

Organisational skills

Excellent communication skills

Empathy

Problem-solving skills

IT competence (Microsoft Office)

Tools

Microsoft Office

Job description

A leading housing management organization is seeking a Resident Welfare Officer to provide frontline support for vulnerable individuals at risk of homelessness. The role involves managing a property portfolio, offering floating support, and ensuring access to essential resources. Candidates must demonstrate strong organizational and communication skills, possess a full UK Driving Licence, and have relevant experience in housing or welfare services. This full-time position offers a salary of up to £28,917 and various employee benefits, including annual leave and company perks.