Front Office Team Leader

Ibis; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in the City of London is seeking an experienced Front Office Team Leader to oversee hotel operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in customer service and the ability to work independently. This position offers competitive compensation and opportunities for career growth.

Benefits

Innovative environment

Career growth opportunities

Competitive compensation

Free Bonus Break – 2 free weekends

Discount for friends & family

Qualifications

• Previous experience as a receptionist or in a similar role.
• Fluency in English, both written and verbal.
• Ability to work independently and efficiently.

Responsibilities

• Extend a warm welcome to guests and oversee hotel operations.
• Provide guidance and support to the team.
• Develop sales skills to assist in delivering world-class results.

Skills

Customer service skills

Strong numerical and analytical skills

Problem-solving abilities

Communication skills

Flexibility

Tools

Opera PMs

Financial software

Job description

Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they share a common ambition: to keep innovating and challenging the status-quo. Join us at Accor, where life pulses with passion!

Job Description

As our next Front Office Team Leader, you…

Responsibilities

• Are the ‘face of' The Ibis London Canning Town, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Provide guidance and support to the team, supervising hotel operations.
• Help team members performing their tasks and look for improvement/training opportunities.
• Develop sales skills to assist your team in delivering world-class results.
• Help the hotel meet its targets.
• Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
• Ability to work independently and efficiently, sometimes during overnight hours.

Qualifications

• Previous experience as a receptionist or in a similar role, preferably within the hospitality industry.
• Strong numerical and analytical skills with a keen eye for detail.
• Previous experience with Opera PMs or similar, preferred but not essential.
• Proficiency in using financial software and hotel management systems.
• Excellent customer service and communication skills.
• Ability to work independently and efficiently with little supervision.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Fluency in English, both written and verbal.
• Basic computer skills and familiarity with standard office software.
• Problem‑solving abilities and a proactive approach to addressing issues or complicated guests.

Benefits

• Innovative Environment: Be part of a forward‑thinking organization where your ideas matter.
• Opportunity to grow in the company.
• Career Growth: We invest in our people and offer opportunities for professional development.
• Supportive Team: Work with a group of dedicated and passionate professionals.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability).
• Discount for you and your friends & family in all Accor Hotel worldwide.