Front Office Manager Front Office · Holiday Inn High Wycombe

Valor Hospitality Partners, LLC; High Wycombe; On-site; GBP 37,000; Full time

Job summary

A premier hotel management company is seeking a Front Office Manager in High Wycombe to enhance guest experiences and drive standards. This role involves leading a dedicated team while implementing innovative solutions. The successful candidate will monitor guest satisfaction, set departmental targets, and offer flexibility in shifts, including evenings and weekends. The company promotes career growth through recognized training and development programs, along with various employee benefits focusing on health and workplace wellbeing.

Benefits

Exclusive discounts for team members

50% dining discount

Free meals during shifts

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Qualifications

• Proven track record of driving standards in a hotel environment.
• Ability to lead, innovate, and react effectively to various situations.
• Experience in building and managing a high-performing team.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Set departmental targets and monitor guest satisfaction.
• Discuss and manage shift patterns and contracted hours.

Skills

Leadership

Guest experience management

Commercial expertise

Monitoring guest satisfaction

Job description

Overview

£36,414.56 Per Annum / £17.50 Per Hour, 40 Hours per week

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

• Discounted stays for friends and family.

• 50% discount when dining in our restaurants and bars.

• Free meals while on duty, keeping you well-fuelled.

• Access to high-street discounts on a range of shops, experiences and more.

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.

• Internal development programmes, designed to support you as you grow within your role.

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.