Front Office Manager

Maybourne Hotel Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in London is seeking a talented Front Office Manager to enhance guest experiences and lead the Reception team. The ideal candidate will have proven experience in a luxury environment and demonstrate outstanding service skills. Responsibilities include maximizing occupancy, maintaining high service standards, and developing team members. Join a renowned team known for their dedication to quality service and create lasting memories for guests.

Benefits

Subsidised monthly Podiatrist and Masseuse treatments

Eye test vouchers and contributions towards glasses

24-hour colleague assistance helpline

Complimentary all-day dining staff restaurant

Referral Scheme 'Introduce a Star'

Internal transfer and promotion opportunities

Preferential room rates across Maybourne

Qualifications

• Proven experience in a similar position within a luxury environment.
• Intuitive service with understanding of guest needs.
• Dedication to quality in product and service.

Responsibilities

• Creating memorable experiences for guests.
• Leading and developing the Reception and Guest Relations team.
• Maximizing occupancy and maintaining hotel reputation.

Skills

Proven experience in a luxury environment

Leadership and team development

Exceptional guest service skills

Immaculate personal presentation

Ability to work under pressure

Job description

We are seeking a talented Front Office Manager to join the Claridge’s Front Office team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as Wee “anoyne to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant voz “Foyer & Reading Room”, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and the effortlessly elegant Painter integral.

Front Office Manager

As Front Office Manager you will be responsible for:

• Creating renowned memorable experiences for all our guests.
• Leading and developing the Reception and Guest Relations team.
• Achieving the departmental objectives of maximising occupancy.
• Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.
• Ensuring guest service is maintained to the Maybourne Hotel Group standards.
• Recruitment, evaluation and development of employees as well as managing performance.
• Ensuring that training is carried out as appropriate, correcting and giving constructive directions where ever it is needed.

Front Office Manager opportunity

Successful candidates for our Front Office Manager opportunity will:

• Have proven experience working within a similar position within a luxury environment kontrast.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have proven experience in leading and developing a strong team.
• Have immaculate personal presentation.
• Be able to work in a pressured environment, and consistently reach high standards.

This is an exciting role for a talented individual whoूह ॼ look at a schönes and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site occupational health service.
similarly death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
трябва Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.