Front Office Leader: Elevate Guest Service & Team Growth

Crimson Hotels Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hotel group in London is seeking an Assistant Front Office Manager to support daily operations at 100 Queen's Gate Hotel. You will lead the front office team, ensuring exceptional guest service and adherence to operational standards. The ideal candidate will have 1-2 years of managerial experience, strong interpersonal skills, and a hands-on approach. This role also comes with competitive benefits and opportunities for career progression.

Benefits

Health & Wellbeing Cash Plan

Discount program for Hilton hotels

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

Qualifications

• Minimum 1–2 years of experience in a supervisory or assistant managerial front office role.
• Strong interpersonal and organizational skills, with the ability to multitask under pressure.
• Confident in guest relations, complaint handling, and supporting team development.

Responsibilities

• Support the Front Office Manager in day‑to‑day operations.
• Assist in overseeing check‑in/out, reservations, and guest enquiries.
• Handle guest feedback and elevate concerns when necessary.

Skills

Service-oriented

Interpersonal skills

Organizational skills

Communication skills

Tools

Onq PMS

Job description

A premier hotel group in London is seeking an Assistant Front Office Manager to support daily operations at 100 Queen's Gate Hotel. You will lead the front office team, ensuring exceptional guest service and adherence to operational standards. The ideal candidate will have 1-2 years of managerial experience, strong interpersonal skills, and a hands-on approach. This role also comes with competitive benefits and opportunities for career progression.