Front Office IT Services Lead

Skanska; Watford; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading construction firm is seeking a Front Office Service Manager to join their Technology & Sustainability team in Watford. This role involves leading the delivery of front office IT services, managing service desk operations, and ensuring compliance with IT asset management across hardware and software lifecycles. The ideal candidate will have a proven track record in end-user services and strong skills in stakeholder management. An inclusive workplace, diverse backgrounds are embraced.

Qualifications

• Proven track record in managing service desk and IT assets.
• Ability to operate in multi-vendor and outsourced environments.
• Strong knowledge of IT asset management best practices.
• Excellent communication and documentation skills.
• Competence in vendor management and service improvements.

Responsibilities

• Lead the delivery and improvement of front office IT services.
• Manage the service desk and full hardware/software asset lifecycle.
• Maintain the IT Service Catalogue and CMDB.
• Monitor performance against SLAs and control budgets.
• Build strong stakeholder relationships and lead audits.

Skills

End-user workplace services management

ITIL principles

SIAM

Stakeholder management

Budget management

Vendor management

Job description

A leading construction firm is seeking a Front Office Service Manager to join their Technology & Sustainability team in Watford. This role involves leading the delivery of front office IT services, managing service desk operations, and ensuring compliance with IT asset management across hardware and software lifecycles. The ideal candidate will have a proven track record in end-user services and strong skills in stakeholder management. An inclusive workplace, diverse backgrounds are embraced.