Front of House Team Member

Heritage Pubs; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local pub group in Manchester seeks a Front of House Team Member to join their team at Metropolitan West. Candidates should have strong teamwork and communication skills, and a passion for customer service. The role involves preparing and serving food and drinks, as well as enhancing the guest experience in a clean and safe environment. Benefits include flexible working, discounts, and rewards programs. This position is perfect for those who enjoy working in a vibrant pub atmosphere.

Benefits

25% off food and drink via MiXR App

Online benefits portal with retail discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working hours

Corporate discounts at gyms

Discounted dental insurance

Early access to earned wages

Qualifications

• Ability to connect with team and create positive guest experiences.
• Willingness to learn and deliver great food and drinks.
• Commitment to maintaining cleanliness and safety.

Responsibilities

• Prepare and serve food and drinks.
• Offer recommendations to enhance guest experience.
• Maintain a clean and safe environment.

Skills

Teamwork

Customer service

Communication

Job description

Location - Metropolitan West

Front of House Team Member

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..

The Opportunity

At Metropolitan West, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.

Can you…

• Help prepare and serve our delicious food and drinks at Metropolitan West.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. The Metropolitan was formerly a grand Victorian railway hotel. Now, the historic building is enjoying a new life as a delightful bar and restaurant, serving a range of classic British dishes covering everything from hearty breakfasts and Sunday lunches to sumptuously sweet desserts. Our bar is brimming with a selection of cask and craft ales, fine wines, spirits, cocktails and much more, providing the perfect accompaniment for an evening out or refreshing day drinks in our sunny beer garden. Full of style and character, The Metropolitan is the perfect British pub, whatever the occasion for our guests, bringing freshly prepared and locally sourced food to West Didsbury.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Metropolitan West directly.