Front of House: Customer Experience & Ticketing

Wyre Co; Fleetwood; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local council seeks a dedicated Customer Operations Assistant in Fleetwood to support operations at Marine Hall. The role focuses on delivering excellent customer experiences, ensuring high service standards, and engaging in ticketing and event delivery. Ideal candidates will have experience in customer-facing roles and a willingness to work evenings and weekends. This position offers opportunities for career development within a vibrant cultural venue.

Qualifications

• Good level of literacy and numeracy is essential.
• Experience working in a busy customer-facing environment is essential.
• Willingness to work unsociable hours, including evenings and weekends, is essential.

Responsibilities

• Deliver a high standard of customer care.
• Play an active part in achieving venue sales targets.
• Support efficient venue changeovers.

Skills

Excellent attention to detail

Understanding of a ticketing system

Good knowledge of event operations

Job description

A local council seeks a dedicated Customer Operations Assistant in Fleetwood to support operations at Marine Hall. The role focuses on delivering excellent customer experiences, ensuring high service standards, and engaging in ticketing and event delivery. Ideal candidates will have experience in customer-facing roles and a willingness to work evenings and weekends. This position offers opportunities for career development within a vibrant cultural venue.