Front Desk Supervisor: Guest Experience & Team Leadership

Peoplebank; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent hospitality company in Glasgow is seeking a skilled Reception Supervisor to lead the front desk team and deliver outstanding guest experiences. The ideal candidate will have prior supervisory experience in hotel reception, excellent communication skills, and a commitment to exceptional customer service. Responsibilities include managing daily operations, handling guest inquiries, and ensuring high service standards. Join our dynamic team and make a significant impact on guest satisfaction and hotel reputation.

Benefits

Employee discounts on hotel rates

Shopping discounts

Cycle to work scheme

24/7 support line

Qualifications

• Previous experience in hotel reception or front office role, supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work effectively under pressure.

Responsibilities

• Manage and supervise the daily operations of the hotel reception.
• Provide guidance and support to the reception team.
• Handle guest complaints and inquiries.
• Monitor occupancy levels and adjust staffing accordingly.

Skills

Leadership

Communication

Interpersonal Skills

Problem-solving

Tools

Hotel Management Systems

Job description

A prominent hospitality company in Glasgow is seeking a skilled Reception Supervisor to lead the front desk team and deliver outstanding guest experiences. The ideal candidate will have prior supervisory experience in hotel reception, excellent communication skills, and a commitment to exceptional customer service. Responsibilities include managing daily operations, handling guest inquiries, and ensuring high service standards. Join our dynamic team and make a significant impact on guest satisfaction and hotel reputation.