Front Desk Information Aide — Welcoming & Multilingual

Cambridge Health Alliance; Cambridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community health organization in Cambridge is seeking an Information Aide to assist patients and visitors at the Main Lobby Information Desk. The ideal candidate will greet and support visitors, provide directions, and handle inquiries professionally. This role is key in creating a welcoming environment, requiring a minimum of 3 years of customer service experience and fluency in English. Knowledge of a second language is preferred. Flexible shifts are a part of this per diem position.

Qualifications

• Minimum of 3 years of customer service experience preferred.
• Fluency in English required.
• Fluency in a second language (Portuguese, Spanish, or Haitian Creole) strongly preferred.

Responsibilities

• Greet patients, visitors, and employees warmly and proactively.
• Provide clear directions and assistance with navigating the facility.
• Escort patients and visitors when necessary.

Skills

Customer service experience

Fluency in English

Fluency in a second language (Portuguese, Spanish, or Haitian Creole)

Job description

A community health organization in Cambridge is seeking an Information Aide to assist patients and visitors at the Main Lobby Information Desk. The ideal candidate will greet and support visitors, provide directions, and handle inquiries professionally. This role is key in creating a welcoming environment, requiring a minimum of 3 years of customer service experience and fluency in English. Knowledge of a second language is preferred. Flexible shifts are a part of this per diem position.