Front Desk & Admin Lead – Talking Therapies

Haringey GP Federation; Grimsby; On-site; GBP 22,000 - 26,000; Full time

Job summary

A health service provider in Grimsby is looking for an Administrator for their NHS Talking Therapies team. The successful candidate will manage front of house and telephone services, ensuring a positive experience for service users. Key qualifications include excellent communication skills and previous experience in NHS administration. This role is pivotal in maintaining service user confidentiality and requires adaptability and a willingness to learn. The anticipated start date is March 2, 2026.

Qualifications

• Previous NHS secretarial/administrative experience is preferred.
• Willingness to undertake further training as required.
• Experience of working in a customer service environment.

Responsibilities

• Management of reception and general administrative support.
• Dealing with telephone enquiries from service users.
• Maintaining up to date knowledge of Navigo policies and procedures.

Skills

Excellent communication skills

Attention to detail

Ability to work under pressure

Adaptable and flexible approach

Teamwork

Education

Educated to GCSE level grade A to C including Mathematics and English Language

RSA/OCR I Typing/Word Processing standard

Job description

A health service provider in Grimsby is looking for an Administrator for their NHS Talking Therapies team. The successful candidate will manage front of house and telephone services, ensuring a positive experience for service users. Key qualifications include excellent communication skills and previous experience in NHS administration. This role is pivotal in maintaining service user confidentiality and requires adaptability and a willingness to learn. The anticipated start date is March 2, 2026.