French-Speaking EU Major Incident Manager - Hybrid

Fresh Direct Group; Ashford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading food service company is seeking an EU Major Incident Manager – French speaking to oversee Major Incidents, ensuring swift and effective service restorations. The role involves leading communications during incidents across European markets and requires strong coordination and leadership abilities. A background in IT service operations and fluency in French are essential. They offer a competitive salary, hybrid working model, and a range of employee benefits to enhance work-life balance.

Benefits

Car/ Travel Allowance

Private Medical Insurance

Early Access to Earnings

Flexible Time Off

Comprehensive Wellbeing & Health Support

Competitive Pension Scheme

Life Assurance

Exclusive Discounts

Special Sysco Product Discounts

Free Mortgage Advice

Enhanced Family-Friendly Leave

Qualifications

• Solid experience in IT service operations.
• Strong grounding in ITIL practices, particularly Incident, Request, and Problem Management.
• Experience with complex, highly available technology environments.

Responsibilities

• Lead end-to-end management of Major Incidents.
• Assess impact and urgency, declare Major Incidents.
• Deliver accurate communications throughout the incident lifecycle.

Skills

Fluency in French

Leadership under pressure

Coordination skills

Communication skills

ITIL practices

Job description

A leading food service company is seeking an EU Major Incident Manager – French speaking to oversee Major Incidents, ensuring swift and effective service restorations. The role involves leading communications during incidents across European markets and requires strong coordination and leadership abilities. A background in IT service operations and fluency in French are essential. They offer a competitive salary, hybrid working model, and a range of employee benefits to enhance work-life balance.