Founding Designer

Methodfi; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A healthcare technology firm in Greater London is looking for a founding designer to enhance the NHS's appointment booking systems. In this role, you will design accessible mobile-first solutions that improve patient experiences and simplify practice operations. Ideal candidates will have over 4 years of design experience, be autonomous, and thrive in a collaborative environment. This position offers opportunities to make meaningful contributions to the healthcare system while working closely with NHS staff.

Benefits

Paid volunteer days

Homemade breakfast and lunch

Learning budget

Qualifications

• 4+ years of design experience in delivering high-quality products.
• Ability to design for low literacy and diverse populations.
• Experience in analytics for A/B testing.

Responsibilities

• Design a seamless care navigation experience for the NHS.
• Improve patient booking experience on bookable.health.
• Redesign the practice hub including settings and analytics.

Skills

User research

Mobile-first design

Data analysis

Autonomous working

Job description

Let’s make the NHS the most advanced healthcare system in the world 💙

The world’s best healthcare, for free. It’s not a new idea, it’s called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.

We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we’ve all read the headlines. It’s under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most. The NHS is beautiful, but broken.

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that’s where we’re making a difference.

We’re focused on relentlessly automating repetitive processes within the NHS. And we’ve had great early success. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we’re now building more powerful tech that unlocks access to healthcare for the entire nation. Check out bookable.health for a sneak peek.

⛩️ Our Principles

Exciting challenges lie ahead—guided by our principles, we’ll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These values drive everything we do at Healthtech-1:

1. Simplify the complex
2. Trust in radical truth and transparency
3. Obsess over the quality of your craft
4. Be an owner
5. Be both a teacher and a student
6. Amplify others
7. Find the fun

🚀 The mission

We have an ambitious mission: to unlock access to healthcare by making every appointment in the NHS transparent and bookable.

We are hiring a founding designer to simplify the complexity of 220+ different patient services each with their own exclusion criteria, into a seamless care navigation experience loved by everyone. Think early Airbnb, Uber or Doctolib design, sprinkled with AI. As our first designer you’ll work cross-functionally, and report directly to Raj (co-founder).

🎯 Goal expectations

The North Star the entire company is shooting for is Weekly Appointments Booked (WAB). Our first step in building a universal appointment booking platform, is by unlocking access to GP practices. To win we’ll need:

1. Supply of appointments
   
   • You’ll design a practice facing experience that makes it easy to provide appointments whilst feeling in control.
   • Goal: Practices don’t forget to provide appointments, practices feel in control of appointments
2. Demand for appointments
   
   • You’ll design highly converting experience that patients love and trust on bookable.health. We create trust by working within and at a times evolving NHS style guidelines.
   • Goal: Focus on website visit to booking conversion rate
3. Market acceptance
   
   • Your designs will create clarity. Care navigation decisions are consequential and it is imperative that patients understand whats happening to them as they use bookable.health — patient confusion is a constant battle that should be fought in every design decision.
   • Goal: Retention for patients who use Bookable is greater than patients who register via the GP practice’s website.

📅 Your 30 / 60 / 90 day plan

By day 30: Move the needle

• Read up on the NHS
• Spend a week as a GP practice reception to understand what patients want and need.
• Speak with over a 200+ patients that have used bookable to understand how patients experience our products.
• You’ve discovered things about our users we don’t know yet
• Redesign one part of the booking flow and shipped it.

Outcome: You’ve made thoughtful choice about which part of the funnel to improve, shipped your first experiment, analysed the data and developed a new design.

By day 60: Paint the vision

• Ship 2 more changes that improve the experience of the patient
• Using your insights, create end-state design that unifies the new patient and existing patient booking experience.
• Produce content for patient marketing that match the new experience and resonate with patients.

Outcome: Product teams are aligned towards the end state

90 days: Simplify the practice experience

• Redesign the practice hub including settings and analytics.
• Create a unified onboarding experience across Bookable, Registrations, Navigation, and Capacity.

Outcome: The whole product ecosystem feels coherent, modern, and ready for scale.

✅ Must have traits

• You love speaking to patients and practices for insights: Talking to users isn’t a chore, it’s something you view as essential to designing something people want.
• You understand how to build accessible mobile-first designs: We want you to come with knowledge of how to design for low literacy, multi-lingual and diverse patients.
• You’re good with data: Using our analytics you are able to understand and create relevant experiment to create better design. Able to understand A/B tests.
• You’re autonomous: You don’t need to be told what to do. You can be given a metric like conversion, and do the user research and data analysis to iterate towards an improved design.

💙 Desired traits

• You’re flexible: As our first designer you’ll need to be able to multi-task and context switch between design, UX/UI, branding etc.
• You have experience building marketplaces: You get the trade offs between supply, demand and market acceptance, you’ve know how to create compelling ads, a variety of highly converting and SEO optimised landing pages.
• You care about words too: You believe in simple understandable language.
• You’ve been a founder before or have worked in early stage startups.

👍 Required experience

• 4+ years of design experience taking products from idea to delivery at a high-quality product organisation

💙A bit about us

We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.

Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

We highly prioritise in person communication and expect a minimum of 4 days in the office. Our anchor days are Mon, Tues and Fri; and our flex days are Wed or Thurs. Homemade breakfast and lunch are on the house every day when you’re in the office.

We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

🚀An opportunity for real upside

Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.

Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park.

Learning budget and time – we care about this; this is flexible