Food & Beverage Supervisor

Forest Holidays Group Limited; Thetford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading holiday company in Thetford seeks a Food & Beverage Supervisor to support the operational team, ensuring guests receive exceptional service. The ideal candidate will bring experience in fast-paced environments and have excellent people skills. Enjoy a fulfilling role amid nature, with competitive pay and numerous benefits, including generous holiday allowance, performance bonuses, and wellbeing activities.

Benefits

Generous holiday allowance

Performance-based bonuses

Subsidised meals

Pension scheme

Wellbeing events & activities

Qualifications

• Friendly, confident, and passionate about creating exceptional guest experiences.
• Energy, professionalism, and attention to detail.
• Ability to work across retail, café, and table service settings.

Responsibilities

• Leading and motivating the Food & Beverage team.
• Ensuring guests receive exceptional service.
• Conducting health & safety and food hygiene checks.

Skills

Experience in a fast‑paced F&B or retail environment

Previous team leadership experience

Excellent communication and teamwork skills

Positive attitude and strong work ethic

Strong people skills

Job description

🌿 Join us where the River Thet winds through tranquil woodland at Thorpe Forest 🌿

• Location:Thorpe Forest (Norfolk)
• Salary: £12.51 per hour
• Working Hours: Full-time, 40 hours per week
• Days of Work: 2 week rolling rota - Subject to change for business needs. Workingevery other weekend working

We have an exciting opportunity for a Food & Beverage Supervisor to join our Thorpe Forest team! Be a part of making special escapes in one of the UK’s most peaceful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins offer a natural escape beside the banks of the River Thet, close to where the Norfolk and Suffolk borders meet. Choose a cabin beneath the tranquil canopy of the forest or opt for a more open aspect in the picturesque woodland glade.

About the Food & Beverage Supervisor role

You’ll support the Food & Beverage Manager in ensuring smooth, efficient, and friendly service at the Forest Retreat, the heart of our location. With morning shifts starting no earlier than 8am and evenings finishing by 9pm, this role offers a refreshing work-life balance rarely found in hospitality.

Key responsibilities include:

• ➡️ Leading and motivating the Food & Beverage team to deliver outstanding service
• ➡️ Ensuring guests receive a warm welcome and exceptional experience throughout their stay
• ➡️ Training and developing the team to meet brand standards
• ➡️ Managing stock levels and ensuring all areas are well-presented and prepared
• ➡️ Conducting health & safety and food hygiene checks
• ➡️ Monitoring service quality and maintaining high standards
• ➡️ Managing team workload to provide efficient, friendly service
• ➡️ Reporting maintenance or safety concerns promptly
• ➡️ Upholding company policies, food safety regulations and H&S standards

What Are We Looking For?

Our ideal Food & Beverage Supervisor is friendly, confident and passionate about creating exceptional guest experiences. You’ll bring energy, professionalism and attention to detail, and feel just as at home surrounded by nature as you do with customers.

We’re looking for someone with:

• ✅ Experience in a fast‑paced F&B or retail environment
• ✅ Previous team leadership experience
• ✅ A positive attitude, strong work ethic, and proactive approach
• ✅ Excellent communication and teamwork skills
• ✅ Commitment to maintaining high standards
• ✅ Confidence working across retail, café and table service settings
• ✅ Strong people skills to build great relationships with guests and colleagues
• ✅ A love of the outdoors and willingness to support the team wherever needed

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance –Take the time you need to recharge
• 💰 Performance-based bonuses –Earn a 5% bonus (paid quarterly) when customer service targets are met
• 🎉 Social events and awards evenings –Celebrate success with your team
• 🔒 Pension scheme –Secure your future with our company pension
• 💛 One full paid day to volunteer –Give back to a cause you care about
• 🍴 Subsidised meals –Discounted food when working on location
• ❤️🩹 Wellbeing events & activities – Focus on your mental and physical wellness
• 🏠 Save on breaks –Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts –Save on top brands across the UK

Reasonable Adjustments:

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

🌿 Click ‘Apply’ now to start your journey with us at Thorpe Forest (Norfolk). Don’t miss out on this fantastic opportunity!