Food & Beverage Supervisor London, UK

Applied Intuition Inc.; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global hospitality company in Greater London seeks a Conference & Events Supervisor to oversee daily food and beverage operations and ensure a remarkable experience for guests. The ideal candidate will have at least 2 years of experience in a similar role, strong knowledge of service standards, and the ability to supervise a team. This opportunity offers professional development, generous leave, and a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Program

Interest-free loan for rail season tickets

Qualifications

• Minimum 2 years’ experience in a conference center or related field.
• Previous supervisory responsibility preferred.
• Knowledge of food and beverage preparation techniques.

Responsibilities

• Oversee daily food and beverage operations.
• Supervise the service team and support staff.
• Ensure positive overall client satisfaction.

Skills

Strong knowledge of service standards

Knowledge of food and beverage preparation

Ability to lift up to 25 pounds

Experience in supervisory roles

Job description

At Convene, Hospitality is at our core. We are passionate about making every meeting and event truly memorable, from the moment a guest walks into one of our venues until the moment they leave. We are looking for people who live and breathe great hospitality, who know how to look after people, and who approach every day with an open mind and a warm heart.

We are looking for a key player to join our team as a Conference & Events Supervisor. This person is the fountain of knowledge and the go-to person at the venue. Your goal will be to oversee all daily food and beverage operations, ensuring our guests consistently receive the best-in-class, seamless experience that Convene is known for.

What We Look For

• Minimum 2 years’ of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Who We Are

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay

Financial Support and Benefits

• Interest‑free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give‑back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

What You’ll Do:

As a Conference and Events Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high‑quality products and service levels. Conference and Events Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day‑to‑day and ensure our clients have a wonderful experience.

• Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow and health and safety regulations and ensure sanitations and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.