Food & Beverage Host

Rank Group; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Southampton seeks an F BHost to provide an unforgettable experience for customers. Responsibilities include greeting guests, delivering top-notch service, and promoting promotional offers. Ideal candidates will have a positive attitude and experience in hospitality roles. This position requires flexibility to work various shifts including weekends and holidays.

Qualifications

• Experience of working successfully in a hospitality role is essential.
• Previous experience in a multifaceted role is preferred.
• Must be flexible to work shifts at any time, including weekends.

Responsibilities

• Greet and entertain customers, ensuring they feel welcomed.
• Deliver friendly and efficient service of food and beverages.
• Promote Grosvenor Membership cards during guest interactions.

Skills

Positive attitude

Customer service

Communication skills

Job description

Job Description

Grosvenor Casino, Southampton

As an F BHost you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You’ll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.
You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times
• Promote the use of Grosvenor Membership cards during each interaction with the guest
• Promote the Rank Omni Channel/Digital offer through positive customer interaction

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• (Preferred) Previous experience working in a multifaceted role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.