Food and Beverage Attendant - Brook Hotel

Endeavour Group; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Wales seeks a passionate Food & Beverage Attendant for Brook Hotel. In this hands-on role, you will engage with guests to deliver outstanding service and create memorable experiences. Ideal candidates are team players with a knack for the details, possess a current RSA certificate, and have flexible schedules. Enjoy great career growth opportunities within a valued venue and access to discounts across multiple brands.

Benefits

Exclusive discount card for ALH Hotels

Employee Wellbeing Support

Career Growth Opportunities

Qualifications

• Ability to perform manual handling and lifting of stock and deliveries.
• Gaming experience or willingness to learn is a plus.

Responsibilities

• Connect with guests and ensure memorable visits.
• Recommend meals and drinks to enhance guest experience.
• Deliver top-notch customer service during each interaction.
• Support the gaming team when required.

Skills

Customer service

Interpersonal skills

Attention to detail

Teamwork

Flexibility

Education

Current RSA certificate

Job description

About the Role

Food & Beverage Attendant | Brook Hotel

We’re searching high and low for a true ‘people person’ with a real passion for pub food and drinks. Sure, everyone serves food and drinks but you bring the magic and make it unforgettable!

A Day in the Life of a F&B Attendant

• Be the face of the floor, connecting with guests and making sure every visit is a memorable one.
• Share your passion for our products and recommend the perfect meal or drink to make a guest's day.
• Deliver top-notch customer service and make every interaction fun and memorable.
• From the first pour of the day to the final lock-up, you'll be on the front lines, making sure our standards are sky-high and the experience is one to remember.
• Help the gaming and wagering team when needed and legally able.

Inherent Requirements

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You’re a natural at making people feel welcome and have a knack for the little details.
• You’re a team player who is motivated to create magic for both guests and teammates.
• You have a current RSA certificate and flexible availability.
• Some gaming experience or willingness to learn would also be an asset.

Ready to put your stamp on a venue locals love? We want to hear from you.

The Benefits are Good Too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands, not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.