FM Contract Assurance Coordinator — End-to-End Delivery

Arcus FM Limited; Redditch; On-site; GBP 24,000 - 29,000; Full time

Job summary

A facilities management company in Redditch is seeking an individual to manage work orders from initial request to final completion within a dynamic team. This role requires strong communication skills, a proactive approach, and the ability to tackle technical challenges. The position offers a salary of up to £28,403 pro rata, along with many benefits including a bonus scheme and generous leave policy.

Benefits

Discretionary bonus scheme

25 days annual leave + Bank Holidays

Contributory pension scheme

Life Assurance

Learning & Development opportunities

Cycle to Work Scheme

Healthshield Scheme

Qualifications

• Experience in a fast-paced customer service role.
• FM experience is beneficial but not essential.
• Comfortable handling technical and engineering challenges.

Responsibilities

• Manage work orders from request to completion.
• Engage with customers and contractors to progress works.
• Attend sites to understand issues first-hand.

Skills

Communication skills

Proactive nature

IT literacy

Job description

A facilities management company in Redditch is seeking an individual to manage work orders from initial request to final completion within a dynamic team. This role requires strong communication skills, a proactive approach, and the ability to tackle technical challenges. The position offers a salary of up to £28,403 pro rata, along with many benefits including a bonus scheme and generous leave policy.