Flintshire Trainee – Customer Service Flintshire County Council

Cambria; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A customer service training organization is offering a Customer Service Placement in the United Kingdom, specifically in Wales. This opportunity allows individuals to gain valuable experience in customer interaction, teamwork, and IT application. The role includes developing essential skills such as communication and organizational abilities, with potential vocational qualifications. Candidates should have at least 5 GCSEs at Grade C or above, including Welsh or English Language and Maths. This is an excellent opportunity for those looking to build a career in customer service.

Qualifications

• Experience in effective communication with customers and colleagues.
• Teamwork and collaboration in workplace experiences.
• Practical application of IT skills in a work setting.

Responsibilities

• Provide efficient customer service while maintaining records.
• Undertake health and safety responsibilities in the workplace.
• Gain understanding of customer service standards and practices.

Skills

Communication skills

Team working

IT experience

Work experience

Organisational skills

Education

5 GCSE’s Grade C or above including Welsh or English Language and Maths

Maximum Level 3 (A-Level) qualification

Job description

Customer Service Placement Outline

At Work Work Opportunities

In the workplace you will be offered experience in the following areas:

• Communicating with colleagues and customers both orally and in writing
• Working in a team
• Gaining an understanding of Health & Safety in the workplace
• Providing an efficient service to the customer
• Using IT in a work setting applying various software packages
• Practical use of office equipment
• How to deal with customers and provide appropriate advice and guidance
• Maintaining record systems both paper and electronic

Skills

If you decide to apply for a Flintshire Traineeship, please highlight your experience / skill in the following areas on the application
form.

• Communication skills
• Team working
• IT experience
• Work experience
• Organisational skills
• 5 GCSE’s Grade C or above (or equivalent) including Welsh or English Language and Maths.
• Maximum Level 3 (A-Level) qualification
• Welsh language skills desirable

At College Learning Outcomes

During your work based learning, you will achieve the following learning outcomes:

• National Vocational Qualification – Level 2/3/in Customer Service
• Key Skills – Work-related skills such as Literacy, Numeracy and Digital Literacy unless exempt.
• Technical Certificates – These are appropriate vocationally related qualifications which are externally assessed (by exams) and in most cases will require attendance at College.
• Employment Rights and Responsibilities – This ensures you have a full understanding of your responsibilities and rights as workers.

This Placement Outline is appropriate for Customer Service Traineeships in the following areas:

• Customer Services