Flexible Part-Time Customer Billing Advisor

BT Ireland; Belfast; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading telecommunications provider in Belfast seeks a part-time Customer Service Billing representative. The role involves engaging with customers, understanding their billing queries, and providing relevant support over the phone. With a competitive hourly rate and a range of benefits including paid carer's leave and flexible working hours, it's an excellent opportunity for individuals looking to make a difference in customer service. Join a supportive team that prioritizes career development and work-life balance.

Benefits

Discounts on EE & BT products

Online GP access

Paid carer's leave

Family leave

Career development support

Volunteering days

Optional private healthcare and dental

Qualifications

• Experience in customer service, ability to handle phone calls professionally.
• Strong interpersonal skills and empathy towards customer needs.
• Ability to manage time and schedule breaks effectively.

Responsibilities

• Engage with customers over the phone to discuss their accounts.
• Listen actively to customer needs and provide tailored solutions.
• Work flexibly to balance personal commitments with work.

Skills

Customer service skills

Resilience

Ability to navigate challenging situations

Job description

A leading telecommunications provider in Belfast seeks a part-time Customer Service Billing representative. The role involves engaging with customers, understanding their billing queries, and providing relevant support over the phone. With a competitive hourly rate and a range of benefits including paid carer's leave and flexible working hours, it's an excellent opportunity for individuals looking to make a difference in customer service. Join a supportive team that prioritizes career development and work-life balance.