Fitness Coach - 16hrs Week

Hilton Worldwide, Inc.; City of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major global hotel chain in London is seeking a part-time Fitness Coach. You will provide coaching, run fitness classes, and ensure excellent customer service for members and guests. The ideal candidate will have NVQ level 2 & 3 in Fitness Instruction and a passion for health and fitness. Enjoy competitive hourly pay, career development, and various benefits while working in a vibrant team environment.

Benefits

Hourly pay ranging from £12.50 to £13.75

Free and healthy meals while on duty

Career development programs

Team Member Travel Program

Discounted dental and health cover

Holiday entitlement increasing up to 33 days

Qualifications

• Ability to deliver high-level customer service.
• Experience in the fitness industry preferred.
• Knowledge of diet and nutrition.

Responsibilities

• Run fitness classes and provide coaching.
• Ensure members receive friendly service.
• Promote facilities and help with membership growth.

Skills

High level of personal hygiene

Positive attitude

Commitment to customer service

Passion for health and fitness

Education

NVQ level 2 & 3 in Fitness Instructor/Personal Training

Job description

Job Title

Fitness Coach - 16hrs Week (HOT0C4K6)

Work Locations

Hilton London Syon Park, London Middlesex TW7 6AZ

Key Benefits

• Hourly pay ranging from £12.50 up to £13.75 on a 16 hour a week part-time contract. Working schedule includes weekends
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

Key Performance Indicators

Departmental goals in relation to Financial Performance, Guest Experience and TM Experience, Relevant Quality/Brand/Safety Audits.

Behaviours and Competencies

Teamwork, Customer Focus, Living the Values, Dependability, Adaptability, Quality, Productivity

Essential Functions

Planning Activities 5%

• Schedule annual holidays – where possible in alignment with business trading cycle.
• Organise yourself and your work area/tools to ensure you are able to deliver excellent customer service.
• Understand and advise members and guests on the correct usage of gym equipment.
• Report for duty on time in line with departmental personal presentation standards.
• Carry out regular pool tests.
• Maintain cleanliness of reception, changing rooms, pool side and gym facilities.
• Carry out fitness assessments on members as required.
• Adhere to all health and safety regulations.
• Promote the facilities to hotel residents and prospective members.
• Be aware of the department standards, goals, objectives and performance.

Direct Activities 40%

• Run classes / provide coaching as scheduled by the Club Manager.

Guest Facing Activities 40%

• Ensure all members and hotel guests are acknowledged immediately.
• All members and hotel guests receive a friendly, efficient service with appropriate personalised plans that support their membership goals.
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
• Support membership growth by working proactively with sales team and supporting enquiry conversion via telecons, prospect club tours etc.
• Demonstrate an awareness of member priorities and anticipate needs.
• Action all member requests in friendly efficient manner.

Team Activities 10%

• Work as part of the Fitness team, interacting positively with colleagues.
• Attend team briefings, meetings or training as required.
• Ensure behaviour respects privacy, safety and security of members and colleagues.
• Provide constructive feedback to leadership.
• Support colleagues whose workload may temporarily exceed your own.

What are we looking for?

A Fitness Coach serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• NVQ level 2 & 3 in Fitness Instructor/Personal Training.
• High level of personal hygiene and grooming standards.
• Positive attitude.
• Committed to delivering a high level of customer service.
• Passion for health and fitness.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in fitness industry.
• Experience in personal training.
• Knowledge of diet and nutrition.

About Hilton

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.