FIT Executive

Abbey Group; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading destination management company in Edinburgh is seeking a Human Resources Executive to manage FIT reservations and enhance customer service. Candidates should have a relevant degree and fluency in English, with a good grasp of the inbound tourism industry. This role offers hybrid working opportunities, focusing on building strong client relationships and utilizing Tourplan for reservations.

Benefits

Hybrid working options

Paid day off on your birthday

Discretionary Company Bonus Scheme

Learning and development opportunities

Employee Assistance Programme

Qualifications

• Very good knowledge of MS Office is essential.
• Fluency in English is required, and knowledge of French is advantageous.
• Experience handling VIP and/or luxury FIT accounts is preferred.

Responsibilities

• Undertake FIT client reservations efficiently.
• Ensure accuracy and timeliness of all reservations.
• Build and maintain strong relationships with Abbey Clients.

Skills

Fluency in English

Excellent customer care and communication skills

Excellent organisational skills with good attention to detail

Team player able to work in a busy environment

Fluency in French

Education

Relevant degree qualification in Languages, Business or Tourism

Travel & Tourism degree or relevant travel industry experience

Tools

MS Office

Tourplan

Job description

Human Resources Executive at Abbey Group

The Abbey Group is an established and fast‑growing Destination Management Company dedicated to selling the destinations of Ireland and the UK to the International travel trade on a B2B basis. The Group has offices in Dublin and Edinburgh with a remote team presence across Ireland, the UK and a number of European countries. Today, the group consists of Abbey The Destination Experts (Ireland & UK), Abbey Conferences, Abbey Events and Moloney & Kelly (Ireland & UK).

The Group has five divisions specialising in specific types of inbound tourism:

• Group Travel
• Individual & Online Travel
• Incentive & Luxury Leisure Travel
• Conferences
• Events

Why Work For Us

• The Abbey Group is proud to hold a certification for being a Great Place To Work UK & a Great Place to Work Ireland
• Progressive Company
• Deloitte Best Managed company for 16 consecutive years
• Hybrid/blended working option available
• Up to 60 days per year remote working abroad
• A paid day off on your birthday & an additional paid day off over the Christmas period
• Discretionary Company Bonus Scheme
• Company contribution to People’s pension scheme
• Discretionary flexible benefit contribution towards pension or health care plan
• Learning and development opportunities – individual training budget per year
• Employee Assistance Programme – health & wellbeing support
• Active Social Committee and Green Team including free events throughout the year

Title

FIT Executive, UK FIT Department, Edinburgh (Hybrid)

Role

Using Tourplan (in-house Tour Operating and booking system) to efficiently quote FIT enquiries and to make consequent bookings and reservations for hotels and other ancillary services.

Core Duties

• Undertake FIT client reservations in an efficient and a focused manner
• Ensure agreed response times to clients are met and all reservations undertaken are accurate
• Build and maintain strong relationships with Abbey Clients under your care
• Deliver first class customer service to our clients
• Provide assistance to other Abbey UK staff in the business development and operations of agreed leisure and incentive bookings
• Working with our reservation system Tourplan, ensure all procedures are adhered to as directed by your line manager and potentially clients’ extranets
• Work with the Manager to support in quoting programmes and rates to existing and new clients
• Hotel and other service reservations, maintaining strong supplier relationships
• Take part in the on-call backup services including a 24‑hour telephone backup service on a rotating basis
• Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager
• A hands‑on approach to developing FIT business for the UK from existing and potential new clients. Key to this will be developing a clear understanding of the client’s needs and deadlines, offering existing and new programmes to fulfil those needs and ensuring that the client has all the necessary material and information to present this information to their clients whether in brochure or online format
• Full utilisation of the Tourplan system to generate all client quotations and subsequent follow up, also ensuring that the confirmed proposal is accurately reflected in Tourplan
• Any agreed sales and marketing activities, either in Ireland and the UK or in the overseas marketplace. This could take the form of either desk‑based activities or direct agent/client interaction, including attending trade shows
• The position may also extend to cover support in any of the Company’s Groups and Operations Departments as the need arises
• Support with the supervision of any staff/trainees assigned to the area
• Any other duties as assigned from time to time by your Manager or Director
• Assisting the Abbey Group with its environmental and responsible tourism initiatives
• You will report to FIT Team Leader UK, which may change at some point in the future

Requirements

• Very good knowledge of MS Office
• Fluency in English
• Excellent organisational skills with good attention to detail
• Excellent customer care and communication skills
• Team player able to work in a busy environment
• Relevant degree qualification in Languages, Business or Tourism
• Fluency in French
• A good knowledge of the UK‑wide inbound tourism industry products
• Some experience of handling VIP and/or luxury FIT accounts
• Experience using Tourplan
• Travel & Tourism degree or relevant travel industry experience preferable

Equal Employment Opportunity

The Abbey Group is committed to offering equal employment opportunities to all individuals, regardless of gender, race, religion, or disability. Our hiring process includes unbiased job postings, diverse interview panels, and objective evaluation criteria. We ensure equal opportunities for promotions, providing all employees with a fair chance to progress in their careers. We fully comply with UK equality laws and maintain a zero‑tolerance policy for discrimination in the workplace.

Seniority Level: Associate

Employment Type: Full‑time

Job Function: Customer Service and Business Development | Industries: Travel Arrangements