First Call Operative (Emergency Gas Responder)

Cornerstone; Epsom; On-site; GBP 43,000 - 45,000; Full time

Job summary

A reputable gas service company is seeking an Emergency Gas Responder to maintain safety in customer homes across various locations. This role involves independent problem-solving and requires excellent customer service skills. Ideally, candidates will have an ACS qualification and a valid driving licence, but training is available for those without full qualifications. This position also offers a competitive salary and benefits, including a pension scheme and paid overtime.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

HolidayPlus

Cycle2work Scheme

Qualifications

• Experience in dealing with members of the public.
• Ability to work independently and problem solve.
• Willingness to work out of hours and on weekends.

Responsibilities

• Work independently, solving problems and engaging with customers.
• Travel to various locations using own SGN van.
• Ensure safety in the homes of customers.

Skills

Excellent customer service skills

Friendly and approachable attitude

Education

Current ACS qualification, CCN1 or CESPI

Full and valid driving licence

Job description

Emergency Gas Responder

Wandsworth, Mitcham, Wimbledon, Brixton

Base salary: £43.4k per annum (increase to £44.1k upon successful completion of probationary period)

Once qualified your earning potential increases with additionally paid standby & overtime

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

REQ5145

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.

I help to keep people safe and warm by…

Working independently, problem solving, travelling in my own SGN van, and speaking with our customers.

You will need…

• A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
• A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role)
• A full and valid driving licence is essential
• You will be working on a rota, meaning out of hours and weekend working is standard.

If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting‑edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.