Fire Alarm Service Engineer

& Security Systems Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading security systems provider in Reading is seeking an experienced Service Engineer to deliver maintenance and support across fire and security systems. You will work locally, offering a better work-life balance with opportunities for uncapped commission and ongoing training. The ideal candidate will have experience with relevant British Standards and excellent customer service skills and will enjoy benefits like a company vehicle and pension plan.

Benefits

Competitive salary

Uncapped commission

Paid overtime

23 days holiday plus bank holidays

Company vehicle and fuel card

Employee Discount Programme

Pension via Royal London

Life Assurance

Employee Assistance Programme

Referral bonus up to £2,000

Qualifications

• Servicing and maintaining fire and security systems.
• Strong understanding of regulatory and company standards.
• Ability to maintain accurate records of service and performance.

Responsibilities

• Carry out scheduled servicing and maintenance of systems.
• Deliver planned maintenance and reactive service calls.
• Communicate effectively with customers regarding service.
• Identify and conduct remedial works and installations.

Skills

Experience servicing fire, security, and CCTV systems

Strong diagnostic and problem-solving abilities

Excellent communication and customer service skills

Basic electrical safety training

Tools

Gent

Notifier

Protec

HikVision

Avigilon

Dahua

Galaxy

Texecom

Paxton

Honeywell

Gallagher

Job description

Service Engineer – Fire & Security Systems

Location: Reading

Package: Competitive base salary + Uncapped Commission + Enhanced Overtime

Trinity Fire & Security Systems are a trusted leader in Fire and Security technology. We’re seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance at all times.

What’s in it for you?

Local work, less travel – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

The Role

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

INDHP