Fintech Customer Service Rep — Flexible Shifts & Training

FNZ Group; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global fintech company in Basingstoke is seeking a Customer Service Representative for a full-time, 9-month initial FTC. You will be the key point of contact for customers, delivering exceptional service through phone and live chat. The ideal candidate will possess a passion for customer service, strong communication skills, and the ability to multitask. Competitive salary, flexible hours, and full training are provided, along with opportunities for career progression.

Benefits

Flexible shift options

Structured training program

Competitive salary and benefits

Qualifications

• Confident and friendly with a passion for customer service.
• Previous experience in customer-facing or contact centre role preferred.
• Financial services experience helpful but not essential.

Responsibilities

• Handle inbound customer calls with care and accuracy.
• Manage live web chat conversations to resolve queries.
• Guide users through financial accounts and online services.
• Record and manage customer interactions.

Skills

Passion for great customer service

Strong verbal and written communication skills

Attention to detail

Confidence using chat tools and computer systems

Ability to multitask

Job description

A global fintech company in Basingstoke is seeking a Customer Service Representative for a full-time, 9-month initial FTC. You will be the key point of contact for customers, delivering exceptional service through phone and live chat. The ideal candidate will possess a passion for customer service, strong communication skills, and the ability to multitask. Competitive salary, flexible hours, and full training are provided, along with opportunities for career progression.