Field Service Technician

Light & Wonder, Inc.; City of London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading gaming technology company is seeking a Field Service Technician in Greater London. This role involves installing, servicing, and repairing gaming equipment, while providing excellent customer service. Ideal candidates will have a passion for technology and a full UK driving license. The company offers comprehensive benefits including medical insurance, performance bonuses, and ongoing training opportunities.

Benefits

Discretionary annual performance bonus

Up to 8% employer pension contributions

Private medical insurance

Life Assurance

Employee Assistance Programme

Paid leave for special occasions

Qualifications

• A passion for technology and willingness to learn.
• Full UK driving licence required.
• Previous technical experience is an advantage but not essential.

Responsibilities

• Install, service, and repair betting and gaming terminals.
• Ensure new shop installations are completed to the highest standards.
• Respond to service calls and carry out preventive maintenance.

Skills

Strong customer service

Communication skills

Time management

Job description

- Field Service Technician – [Greater London] **Salary:** £27,250 + £1,300 shift allowance + benefits **Location:** **N, AL, MK, LU, HP, SG, EN, WD & IG** **Hours:** 40 per week, rolling 5 days out of 7 At **Light & Wonder**, it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide. We’re looking for several Field Service Technicians to join our team, covering the **N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes**, as well as the wider Greater London area. ## This role is ideal for: * **Experienced technicians** with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role. * **Seasoned delivery drivers or other field-based professionals** who are great with customers, comfortable travelling between sites, and want to take the next step into a **technical career**. (Full training provided). If you enjoy **fixing things**, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit. ## Key Responsibilities * Install, service, and repair betting and gaming terminals. * Ensure new shop installations are completed to the highest standards. * Carry out preventive maintenance and respond to service calls. * Coordinate and supervise the removal of equipment when required. * Maintain strong customer relationships, providing clear operating instructions and updates. * Log service visits, incidents, and customer feedback accurately. ## What you’ll bring * A passion for technology and the willingness to learn. * Strong customer service and confident communication skills. * Good time management and ability to meet targets. * A **full UK driving licence**. * Previous technical experience is an advantage but **not essential** – we’ll provide training and support. ## What we offer * ## **Discretionary Annual performance bonus** * **Up to 8% employer pension contributions** * **Private medical insurance** (option to add dependents) * Life Assurance * Employee Assistance Programme (EAP) * Paid leave for: * Your birthday or another special occasion * Volunteering/charitable projects * Prioritising your mental health & wellbeing * Access to voluntary benefits (dental, critical illness cover, discount portal, and more) * Company van, phone, tablet, tools, and training provided * Ongoing training, career development, and clear progression opportunities ## You may have experience as a: ## Field Service Technician, Field Engineer, IT Support, Maintenance Engineer, Electronics Engineer, Electrical Engineer, Installation Engineer, Technical Support, IT Trainer, Customer Engineer. Or you may be looking to **transition from a customer-facing field role (such as delivery driving)** into a long-term technical career. **Qualifications***You may have experience of the following: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer.****What we can offer you!**** *Annual performance bonus** *Up to 8% employer pension contributions** *Private medical insurance for you and the ability to add dependents** *Employee Assistance Programme** *Life Assurance** *Paid leave to prioritise your mental health & wellbeing** *Paid leave to work on charitable projects** *Paid leave to celebrate your birthday or another special occasion** *Access to voluntary benefits, like dental insurance, critical Illness cover, discount portal and more** *Training, support and career development** A passion for technology and the desire and ability to learn new systems* Strong customer service skills* Clear and confident communication skills* Good time keeping and the ability to work to targets* A full UK driving license* Applicants with little experience, but relevant qualifications may also be considered* Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector