Field Service Production Engineer

TC Industries Of Canada Company; Oxford; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading bioengineering firm is seeking a motivated Field Service/Production Engineer in Oxford. This hybrid role involves providing technical support and service while also optimizing manufacturing processes. The ideal candidate has a degree in Engineering and experience in system repair and troubleshooting. A strong problem-solving mindset is essential. You'll travel across the UK and EMEA, ensuring excellent customer interactions and driving product quality improvements.

Benefits

Salary sacrifice group personal pension plan

Electric vehicle leasing and cycle to work schemes

Life assurance and critical illness group insurance policies

25 days annual leave and statutory holidays

Qualifications

• 2+ years of experience with electrical/mechanical system repair.
• Experience with component-level hardware debugging and failure analysis.
• Excellent communication and interpersonal skills.

Responsibilities

• Diagnose, troubleshoot, and repair hardware and software issues.
• Collaborate with internal teams to contribute to product improvement.
• Manage inventory of spare parts and tools for service calls.

Skills

Electrical/mechanical system repair

Soldering maintenance

Organizational skills

Professional communication

Problem-solving mindset

Education

Associate degree or BSc in Engineering

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

All Jobs > Field Service Production Engineer (Oxford-Based?)

Oxford, UK, GBR

Description

Why Axion BioSystems

At Axion, we empower our scientists and engineers to develop the tools that lead to new discoveries and better clinical outcomes. Our products are actively used in ground-breaking research in the fields of neurodegenerative disease, cancer immunotherapy, and cardiac safety. Headquartered in Atlanta, GA with offices in the UK, the Netherlands, and China, you’ll join a team that is skilled, passionate, and supportive. If you want to be a part of a company that is on the leading edge of scientific research, Axion may be the place for you.

The Role

We are seeking a highly motivated and customer-focused Field Service/Production Engineer to join our UK team. This role is the face of Axion BioSystems, ensuring our customers receive world-class technical support and service. You will be responsible for the maintenance and repair of our advanced instrumentation primarily across the UK and EMEA, with a significant concentration of time spent in the Oxford area.

This is an Oxford-based hybrid position, offering a fantastic opportunity to travel throughout EMEA and work at the forefront of life science technology while building strong relationships with leading research institutions.

Requirements

Duties and Responsibilities

Field Service

• This position is full-time with 3 days a week minimum at our Oxford site
• Repair & Maintenance: Diagnose, troubleshoot, and repair hardware and software issues efficiently to minimize customer downtime. Perform preventative maintenance and calibration.
• Documentation: Accurately document all service activities, including field service reports, parts usage, and customer interactions in our CRM system.
• Collaboration: Document and present customer feedback and relevant repair and service details to internal development teams to contribute to product improvement. Work with Sales, R&D, Supply Chain, and Quality teams to drive continuous improvement.
• Inventory Management: Manage your own trunk stock of spare parts and tools to ensure optimum preparation for service calls.
• Travel: Extensive travel (approximately 25-50%) within the UK & EMEA is required. A valid passport is essential.

Production

• Process Optimization: Help develop and optimise manufacturing processes to improve efficiency, yield, and product quality.
• Production Support: Troubleshoot technical issues on the production line, ensuring minimal downtime, maintaining on-time delivery to the customer. Work closely with the Operations Team to ensure product performance is optimized
• Quality Assurance: Collaborate with Manufacturing team to implement best practices to meet current regulatory standards (ISO 9000) and other Statutory and Regulatory compliance i.e. RoHS / REACH / CE and Equipment compliance.
• New Product Introduction (NPI): Support the transition of R&D prototypes into scalable production.
• Equipment & Tooling: Specify, validate, and maintain production equipment and fixtures. Ensure all relevant Test systems and metrology is calibrated to traceable standards.

Technical Qualifications

Must Haves

• An associate degree or a BSc in Engineering (or other equivalent field or relevant work experience).
• At least 2 years of experience with electrical/mechanical system repair, soldering maintenance, and operation. 5+ years in a manufacturing/production engineering role (medical systems, devices or biotech preferred).
• Experience with component-level hardware debugging and failure analysis for printed circuit board assemblies (PCBAs).
• General knowledge of Microsoft products such as Excel, Word, Access, Outlook etc. are a must.
• Ability to read and understand technical documents, electrical schematics and datasheets (e.g. EAGLE, PADsviewer), and follow SOPs.
• Excellent organizational and time management skills.
• Professional communication and interpersonal skills.
• Efficiently works under pressure and within deadline.
• Familiarity with basic laboratory practices and environments.
• Experience running validation protocols (IQ/OQ/PQ) is a strong plus.
• A positive, problem-solving mindset and a passion for delivering outstanding customer experiences.
• Ability to travel, with overnight stays and approximately 1-week notice.

Nice to Haves

• Experience with ERP systems and entering relevant parts and interpreting orders.
• Experience using and troubleshooting laboratory-based equipment such as plate readers, microscopes, and similar equipment.
• Experience interpreting error logs with training.
• Experience with cell-based assays, microscopy, or other bioanalytical instrumentation is a plus.
• Salary sacrifice group personal pension plan.
• Electric vehicle leasing and cycle to work schemes.
• Life assurance and critical illness group insurance policies.
• Access to employee well-being helplines.
• Group medical cash back plan.
• 25 days annual leave and statutory holidays.