Field Service Engineer

Thermo Fisher Scientific Inc.; Hemel Hempstead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global science serving company is seeking a Field Service Engineer in Hemel Hempstead. The role involves troubleshooting, maintenance, and on-site training for laboratory systems. Candidates should have a BEng/MEng in Mechanical or Electronic Engineering and excellent problem-solving skills. Must be willing to travel across Europe. Competitive salary and benefits offered.

Qualifications

• Freely travel throughout Europe.
• Independent, service-minded individual.
• Hands-on engineering experience in automation required.

Responsibilities

• Perform remote and on-site troubleshooting and maintenance.
• Keep track of local spare part inventory.
• Ensure accurate documentation of support activities.

Skills

Analytical troubleshooting and problem-solving abilities

Excellent hand-eye coordination

Excellent interpersonal skills in English

High organization skills

Education

BEng or MEng degree in Mechanical or Electronic Engineering

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that impact our lives.

Role: Field Service Engineer

Preferred Location: London/North of London

What will you do?

• Perform remote and on-site troubleshooting, maintenance, repair and installation on all Cytomat Familly and other LAI system components and instrumentation.
• Perform on-site training relative to system service, maintenance, and basic operation.
• Keep track and maintain your local spare part's inventory.
• Diagnose problems over the phone and/or using remote software. Where necessary, follow up with on-site work or dispatch third-party service providers for on-site work. Follow up to ensure problems were resolved to the customer’s happiness.
• Actively monitor the status of contract, warranty and time and material installed customers. Track and schedule on-site PM visit(s).
• Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, Service Work Orders and Quotes

How will you get here?

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
• You must be able to freely travel throughout Europe
• Analytical trouble shooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• Excellent interpersonal skills in English, verbal and written, any other language is a plus
• Independent, service-minded individual who can converse with customers at all academic levels
• Highly organized, self-sufficient and motivated individual who is adept at administration
• Clean Driving license required
• Hands-on engineering experience, especially within the field of automation