Field Service Administrator

Busch Group; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent vacuum solutions provider in Telford is seeking a motivated individual to provide administrative support to the Service Department. The ideal candidate will possess strong communication skills and adaptability to thrive in a dynamic work environment. Responsibilities include supporting planning teams and maintaining relationships with internal staff and customers. The position offers a flexible working culture and various benefits to foster employee well-being and development.

Benefits

25 days annual leave

Enhanced Maternity, Paternity and Adoption Pay

Life Insurance

Defined Contributions Pension Scheme

Employee Assistance Program

Generous workwear allowance

Long-term career progression

Free on-site parking

Qualifications

• Demonstrate willingness to be flexible and effective in a changing environment.
• Establish and maintain positive relationships with colleagues and customers.
• Use effective communication tools and techniques.

Responsibilities

• Provide administrative and logistic support to the Service Department.
• Support the planning team across all service sites.
• Act as a central coordination point for service planners.

Skills

Adaptable

Clear Communicator

Team-player

Decision Making

Creative

Customer Needs Understanding

Job description

From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry. More than 3800 employees in 45 countries make up the global Busch family. Flat hierarchies, an entrepreneurial culture and short decision‑making paths are what sets us apart.

The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change.

Join the market leader. Take responsibility. Shape the vacuum world of the future with us.

The Role

The successful candidate will play an integral role in the provision of administrative and logistic support to the Service Department and its customers. With a keen eye for detail and high levels of accuracy, the ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business.

The main tasks for this role will include, but are not limited to:

• Supporting the planning team across all service sites
• Act as a central coordination point for the service planners and workshop team
• Provide support to technical employees to allow them to focus on service quality, delivery and improvement activities
• Loading of orders and receipting of parts
• Sales opportunity loading and management
• Order acknowledgement and part management

Your Profile

• Adaptable – Demonstrate a willingness to be flexible, versatile in an ever‑moving environment whilst maintaining effectiveness and efficiency
>Able to Build Relationships – Establish and maintain positive working relationships with both internal and external colleagues and customers
• Clear Communicator – Use effective communication tools and techniques
• Creative – Open minded to change
• Customer Needs – Able to anticipate, understand and respond to the needs of internal and external colleagues and customers
• Team‑player – Work cooperatively and effectively with others to set goals, resolve issues and enhance effectiveness
• Make decisions – Able to assess situations to determine priorities and risk management

We Offer

• 25 days annual leave per year, plus bank holidays which increase with length of service
• Enhanced Maternity, Paternity and Adoption Pay
• Grandparents Leave
• Life Insurance
• Defined Contributions Pension Scheme
• Employee Assistance Program – financial, physical & wellbeing support
• Generous workwear allowance
• Long‑term career progression

Why work for Busch UK

• A truly flexible working culture
• A collaborative, creative and inspiring working environment
• Great training and learning resources
• Committed to Employee development
• Free on‑site parking
• Generous family leave package – we support you extending your family

Diversity, Equity & Inclusion

Our people, customers and our candidates represent a wide range of cultures and experiences. We are passionate about creating a workplace where our people can flourish and succeed regardless of background.

Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to, race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender.

If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.