Field Applications Specialist

Camford; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leader in life sciences solutions is seeking a Field Applications Specialist to provide customer training and support for innovative products. This role involves extensive travel across the EMEA region. You will tap into your scientific expertise to troubleshoot challenges, develop client protocols, and enhance product applications. Candidates should have at least a Master's degree in Biology or related fields, with experience in in-situ techniques, and strong customer service skills. Join a company that values your development and fosters a culture of innovation.

Benefits

Competitive wages

Retirement programs

Employee stock purchase plan

Mentorship and training opportunities

Qualifications

• Strong knowledge of in-situ techniques like immunohistochemistry.
• Experience in customer support in a technical field.
• Ability to travel extensively across the EMEA region.

Responsibilities

• Train customers on using products and developing protocols.
• Troubleshoot technical challenges for clients.
• Collaborate with Sales and Technical Support teams.

Skills

Customer service skills

Critical thinking

Attention to detail

Fluency in English

Interpersonal skills

Flexibility and adaptability

Education

Master or PhD in Biology or related field

Tools

In-situ techniques

Image analysis tools

Job description

Field Applications Specialist page is loaded## Field Applications Specialistlocations: United Kingdom - Remote: NL - Remotetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101382**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.****Location: EMEA, ideally based in the UK or the Benelux****Travel requirement: 80% of travel across the EMEA region mainly North Europe (UK, Ireland, Benelux and Nordics). Depending on the location, an average of 3 overnights per week is to be expected.****Position Summary**Join our team as a Field Application Specialist where you will be the vital link between cutting-edge spatial biology technology and the scientists who use it. In this dynamic role, you'll combine your scientific expertise with customer-facing skills to train researchers, troubleshoot complex technical challenges, and shape the future of our products through direct customer feedback.With extensive travel across diverse markets, you'll be instrumental in expanding the impact of innovative life science solutions worldwide.**Key responsibilities:*** Train and support customers in operating the setup, developing their protocols, panels and implementing staining assays properly.* Attend conferences, symposia and customer meetings and present the product and its applications with a scientific and technical depth.* Investigate problems at customer sites and resolve them in collaboration with the Technical Support Team, Service Engineers and where needed also with the help of the Product Management and R&D teams.* Collaborate effectively with the Sales team to plan and execute pre- and post-sales support.* Develop and maintain a positive relationship with customers via proactive and regular visits or calls.* Remote employees are required to travel to the Swiss site on request to deliver configured product demos for prospects.* Identify and keep track of all details and feedback at the customer site to the broader Marketing, Product Management and R&D teams.* Help defining customer requirements and applications for new products.**Education, Experience, Knowledge and Skills****:*** You have a Master or PhD degree in Biology, Life sciences, Bioengineering, Medicine or in a related field allowing you to easily understand the product’s applications.* Hands-on experience in *in-situ* techniques including immunohistochemistry, immunofluorescence, *in-situ* hybridization, multiomics or microscopy is strongly desired.* Experience in image analysis spatial data is a strong plus.* Prior experience in supporting customers in a highly technical field, with demonstrated commitment to customer is highly valued.* You are independent, confident, and creative in running experiments in a laboratory.* You are a good listener, you like interacting with people and bring advice and solutions to them and demonstrate good customer service skills.* You can adapt in a dynamic environment.* You demonstrate critical thinking and analytical skills.* You demonstrate good organizational skills and attention to detail.* You like travelling.* Fluency in oral and written English is a must. Additional language skills including German, Italian or French are highly desired.**Why Join Bio-Techne:*** ### We offer competitive wages along with extensive benefits for employees and their families.* ### We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.* ### We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.* ### We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.* ### We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.**Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.****To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.**