Facilities & Workplace Experience Lead

Spencer Marshall Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global integrated facilities management firm is seeking an experienced Facilities Coordinator to enhance workplace experiences. The role includes overseeing customer service standards, managing FM activities, and driving effective team collaboration. Candidates should have a background in Facilities Management, be proactive, and possess strong IT skills. This is a unique opportunity to work with top professionals and develop lasting relationships in a fast-paced environment.

Qualifications

• Experience in Facilities Management or Workplace Services.
• Ability to work under pressure, managing multiple tasks.
• Problem-solving skills and solutions oriented mentality.

Responsibilities

• Oversee Front of House / Workplace Experience to ensure customer service.
• Act as primary contact for FM related enquiries.
• Manage day-to-day FM activities and delivery partners.
• Ensure timely execution of planned and reactive work orders.
• Conduct site audits and inspections, ensuring compliance.
• Develop client relationships to drive workplace excellence.
• Collaborate with peers to share best practices.

Skills

Facilities Management or Workplace Services experience

Proactive, innovative and responsive

Able to multi-task and work under pressure

Problem solver and solutions oriented

IT Skills (Outlook, Excel, Word, Power Point)

Education

IOSH or Nebosh certification

Job description

A global integrated facilities management firm is seeking an experienced Facilities Coordinator to enhance workplace experiences. The role includes overseeing customer service standards, managing FM activities, and driving effective team collaboration. Candidates should have a background in Facilities Management, be proactive, and possess strong IT skills. This is a unique opportunity to work with top professionals and develop lasting relationships in a fast-paced environment.