Facilities Experience Lead – Pegasus Connect

National Grid; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent utility company in England seeks a Facilities Customer Coordinator to oversee the Pegasus Connect workspace. The role entails ensuring high operational standards, fostering collaboration, and enhancing user experience through effective management and engagement. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to manage multiple tasks in a dynamic environment. This position offers an opportunity to create a positive workplace atmosphere for all employees.

Qualifications

• Experience in customer-focused environments with high operational standards.
• Ability to enhance services and support colleagues in fast-paced settings.
• Commitment to health, safety, and high-quality customer care.

Responsibilities

• Manage daily operations of Pegasus Connect ensuring high standards.
• Build relationships with teams to promote seamless operations.
• Monitor workspace utilisation and gather user feedback for improvement.

Skills

Customer service skills

Problem-solving

Strong communication

Organizational skills

Flexibility

Education

Higher education or relevant qualifications in business or facilities management

Safety qualification such as NEBOSH or IOSH

Tools

Booking/space-management systems

IT systems for reporting

Job description

A prominent utility company in England seeks a Facilities Customer Coordinator to oversee the Pegasus Connect workspace. The role entails ensuring high operational standards, fostering collaboration, and enhancing user experience through effective management and engagement. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to manage multiple tasks in a dynamic environment. This position offers an opportunity to create a positive workplace atmosphere for all employees.