Eye Care Rebooking Specialist – Outbound Calls

Outside Clinic; Swindon; On-site; GBP 24,000; Full time

Job summary

A leading home care service provider is seeking a proactive Customer Rebook Advisor to join their outbound rebook team in Swindon. This role involves making over 100 outbound calls daily to existing and lapsed customers, with the goal of booking 30–40 appointments. Utilizing your optical knowledge, you’ll encourage customers to remain engaged with their care plans. The position offers a competitive salary, private medical insurance, and various well-being initiatives, all within a supportive team environment.

Benefits

Private medical insurance

Life assurance (4x salary)

Access to health & wellbeing initiatives

Contributory pension scheme

22 days' holiday plus bank holidays

Qualifications

• Target-driven approach with a passion for helping people.
• Ability to use computer systems confidently and accurately.

Responsibilities

• Contact customers nationwide via outbound calls.
• Book approximately 30–40 appointments daily from 100+ calls.
• Manage and follow up on your own call-back diary.
• Inform customers about audiology services.

Skills

Previous experience in an optical environment

Experience in outbound calling or customer service roles

Strong communication and objection-handling skills

Good organisational skills

Ability to self-manage a busy diary

Patient-centred approach

Job description

A leading home care service provider is seeking a proactive Customer Rebook Advisor to join their outbound rebook team in Swindon. This role involves making over 100 outbound calls daily to existing and lapsed customers, with the goal of booking 30–40 appointments. Utilizing your optical knowledge, you’ll encourage customers to remain engaged with their care plans. The position offers a competitive salary, private medical insurance, and various well-being initiatives, all within a supportive team environment.