Experience Expert Selfridges, London Permanent Full-Time

AnaVation LLC; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent fashion brand seeks a Sales Assistant, or 'Experience Expert', to enhance customer experiences through engaging and entertaining service. Candidates should be customer-focused, developing lasting relationships while promoting the brand's sustainable values. This roles offers competitive salary, bonuses, and various employee benefits, including training opportunities and staff discounts.

Benefits

Competitive salary

Bonus

Product allowance

Staff discount

Extra day off for birthday

Pension contributions

Life assurance

Training and development

Paid volunteering days

Wellbeing service access

Qualifications

• Engaging and agile with a passion for fashion.
• Curious and willing to learn.
• Ability to create a welcoming environment.

Responsibilities

• Deliver memorable customer experiences.
• Develop and maintain customer relationships using CRM tools.
• Promote environmentally conscious practices.

Skills

Customer focus

Teamwork

Product knowledge

Communication

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.

At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.

What we need from you:

You will always be customer focused:

- You will create a welcoming and fun environment for your customers and team.

- You will be committed to delivering an engaging and memorable customer experience in your store.

- You will develop and maintain key customer relationships using instore CRM tools to support you.

- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.

You will be responsible:

- You will be curious about the business and willing to share your ideas.

- You will enjoy working as part of a team and nurture relationships with your colleagues.

- You will deliver operational excellence showing respect and consideration for people, product and your environment.

You will be be environmentally conscious:

-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.

-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

You are:

- Engaging

- Agile

- Curious

- In love with fashion!

What we will do for you:

- Competitive basic salary

- Bonus

- Product allowance

- An enviable staff discount and exclusive access to staff sales

- Extra day off for your birthday

- Pension Contributions & Life Assurance

- Training and development opportunities

- x2 paid volunteering days per year

- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].