Executive Director & eFICC Support Engineer

Canadian Imperial Bank of Commerce; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial institution in Greater London is seeking an operations analyst to ensure operational readiness of new features and releases. The candidate will execute production readiness reviews, validate and monitor changes to minimize risks, and maintain high-quality support artifacts. The role requires strong skills in operational risk management and coordination for safe deployments. Commitment to team values of Trust, Teamwork, and Accountability is essential.

Responsibilities

• Ensure operational readiness of new features and releases.
• Execute production readiness reviews and coordinate safe deployments.
• Validate and monitor changes impacting venues to minimize risks.
• Maintain high-quality support artifacts and ensure they are actionable.
• Lead blameless RCAs and implement permanent remediations.

Skills

Operational readiness

Production readiness reviews

Monitoring and alerting

Automation of tasks

Operational risk controls

Job description

* Ensure operational readiness of new features and releases by defining and validating non-functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.* Execute production readiness reviews, venue/FIX certification, and cutover/rollback procedures; coordinate safe deployments with dev, infra, and change management.* Validate and monitor changes impacting venues, protocols, and connectivity to minimize production risk.* Maintain high-quality support artifacts: runbooks, SOPs, knowledge base, and operational dashboards; ensure they are current, version-controlled, and actionable.* Review and enhance monitoring, alerting, logging, and traceability with development to improve supportability and faster diagnostics.* Peer-review operational scripts, configs, and automation; validate in lower environments before production.* Lead blameless RCAs, implement permanent remediations, and track them to closure; automate repeatable tasks and common failure recoveries.* Reduce MTTR/MTTD through improved detection, self-healing, and better diagnostic tooling; proactively address latency and capacity hotspots.* Stay current on venue/protocol changes and industry best practices in low-latency operations; introduce relevant enhancements.* Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.* Support regulatory obligations (e.g., timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.* Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.