Event Ticket Support Specialist — Live Chat & Refunds

Dubizzle Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading event ticketing platform in Greater London seeks a customer support representative to ensure outstanding assistance for ticket buyers. The ideal candidate will have 1-3 years of experience in customer service, excellent communication skills, and the ability to efficiently manage inquiries. This role involves supporting customers via live chat and e-mail, addressing requests for refunds and exchanges, and ensuring a seamless customer experience.

Qualifications

• 1-3 years of experience in customer service, preferably in ticketing or live events.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests efficiently and professionally.

Responsibilities

• Provide the best possible experience for ticket buyers requiring assistance.
• Deliver outstanding customer care primarily via live chat and e-mail.
• Assist with requests for refunds, exchanges, and claims to minimize chargebacks.

Skills

Customer service

Communication

Problem-solving

Managing multiple requests

Tools

CRM systems

Job description

A leading event ticketing platform in Greater London seeks a customer support representative to ensure outstanding assistance for ticket buyers. The ideal candidate will have 1-3 years of experience in customer service, excellent communication skills, and the ability to efficiently manage inquiries. This role involves supporting customers via live chat and e-mail, addressing requests for refunds and exchanges, and ensuring a seamless customer experience.