EU Major Incident Manager – French Speaking (Hybrid)

Fresh Direct Group; Bowburn; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading food service company is seeking an EU Major Incident Manager fluent in French to oversee the management of Major Incidents across Europe. The role involves rapid service restoration, coordinating teams, and effective communication during high-pressure situations. Ideal candidates will have experience in IT service operations, strong ITIL knowledge, and the ability to drive resolution efforts. This hybrid position offers competitive perks, including travel allowance and comprehensive wellbeing support.

Benefits

Car/ Travel Allowance

Private Medical: Single Cover

Early Access to Earnings

Flexible Time Off

Comprehensive Wellbeing & Health Support

Competitive Pension Scheme

Life Assurance

Exclusive Discounts

Special Product Discounts

Free Mortgage Advice

Enhanced Family-Friendly Leave

Qualifications

• Solid experience in IT service operations.
• Strong grounding in ITIL practices, particularly Incident Management.
• Ability to coordinate multiple teams and communicate effectively.

Responsibilities

• Lead the end-to-end management of Major Incidents.
• Drive service restoration and deliver timely communications.
• Collaborate with internal teams and external Service Providers.

Skills

IT service operations

ITIL practices

Fluency in French

Leadership under pressure

Job description

A leading food service company is seeking an EU Major Incident Manager fluent in French to oversee the management of Major Incidents across Europe. The role involves rapid service restoration, coordinating teams, and effective communication during high-pressure situations. Ideal candidates will have experience in IT service operations, strong ITIL knowledge, and the ability to drive resolution efforts. This hybrid position offers competitive perks, including travel allowance and comprehensive wellbeing support.