EU IT Service Desk Analyst (Hybrid)

Hendonprep; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A global education organization is seeking an experienced EU Service Desk Analyst to provide 1st line IT support to colleagues, students, and parents across Europe and the US. In this hybrid role, you will manage incidents and service requests while supporting diverse end-user devices. The ideal candidate will have prior IT support experience and familiarity with platforms like Active Directory and Office 365, along with exceptional communication and organizational skills. Competitive benefits include a salary up to £28k, holiday allowance, and professional development opportunities.

Benefits

up to £28k salary

Holiday Allowance

School fee discount

Exclusive third-party discounts

Professional Development

Qualifications

• Experience in IT support and service desk environments.
• Solid understanding of user account management across platforms.
• Foundational knowledge of IT infrastructure, especially in Microsoft environments.

Responsibilities

• Deliver high-quality 1st line IT support across European operations.
• Manage incidents and service requests using ITSM tool.
• Support hardware and software deployment and maintenance.

Skills

IT support experience

User account management

Strong communication skills

Active listening

Time management

Tools

Active Directory

Azure

Office 365

Job description

A global education organization is seeking an experienced EU Service Desk Analyst to provide 1st line IT support to colleagues, students, and parents across Europe and the US. In this hybrid role, you will manage incidents and service requests while supporting diverse end-user devices. The ideal candidate will have prior IT support experience and familiarity with platforms like Active Directory and Office 365, along with exceptional communication and organizational skills. Competitive benefits include a salary up to £28k, holiday allowance, and professional development opportunities.